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Fullscope Blog

A real-world look at digital transformation.

Business Applications October 18 Release: Marketing

By Stephani McDowell | November 20, 2018
Microsoft Dynamics 365 for Marketing is a tool packed with impressive capabilities for creating and running multi-channel campaigns. The application is designed to help generate leads for sales team m[...]

Business Applications October 18 Release: Unified Interface Updates

By Mary Bradley | November 12, 2018
Microsoft Dynamics 365 (D365) provides a new responsive unified interface that allows users to have a rich unified user experience across all devices, PowerApps and D365. This consistent user experien[...]

Business Applications October 18 Release: Field Service

By Terry Roy | October 29, 2018
Microsoft Dynamics 365 October 2018 release encompasses new features in Marketing, Sales, Service & Field Service, PSA, Finance & Operations, Talent, Retail, Business Central, PowerApps, PowerBI and F[...]

Fullscope’s Strategic and Technical Expertise Helps to Transform Sales Environment

By Daniel Spurr | October 26, 2018
Global public services provider Serco was struggling with a CRM system that no longer met the needs of its users.

Do You Need Field Service Management Capabilities?

By Terry Roy | October 22, 2018
Do you deal with scheduling work orders, dispatching technicians, or completing onsite work orders? Dynamics 365 has the tools to help these processes with its Field Service application. Microsoft has[...]

Microsoft Dynamics 365 for Customer Engagement: Data Management and Intelligence

By Chad Weiner | October 18, 2018
“Data is the new oil…” As the digital age continually progresses, there is an immense amount of data out there that businesses have to tap into in order to keep up with an ever-growing industry. The q[...]

4 Common Marketing Challenges Addressed by Microsoft Dynamics 365 for Marketing

By Amanda Tarasow | October 18, 2018
The mystery of the abandoned shopping cart. Even if your company doesn’t specifically have shopping carts for its goods or services, as a marketing professional, you are very familiar with this concep[...]

How Do the Features of Dynamics 365 Online Compare to On-premises CRM?

By Natasha Spurr | October 5, 2018
You may have had your CRM for a little while now. You bought in the software and hardware, installed it and you maintain it for the company. It serves you well, so long as you keep on top of the upgra[...]

Improved Customer Service Through Customer Portals

By Pat Lee | September 21, 2018
Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever t[...]

Infographic: 3 Best Practices for Sales Pipeline Management

By Jef Allen | September 20, 2018
Creating and maintaining an accurate sales pipeline is one of the top responsibilities of any sales leader. Organizations need to accurately predict revenue to effectively manage operations, achieve g[...]

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