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Fullscope Blog

A real-world look at digital transformation.

Is Dynamics 365 Easier to Use Than Sales Force?

By Natasha Spurr | May 31, 2019
You’ve decided that now’s the time to integrate a new CRM system into your business. You’ve spent time in countless meetings determining why an investment this big needs to be made but determining whi[...]

Why Dynamics 365’s Business Intelligence Outshines Sales Force

By Natasha Spurr | May 17, 2019
AI and machine learning – big words in the technology world and in order to keep up with where the industry is headed, you have to understand why it’s important and what technology platforms can help [...]

You Know You Need A New CRM But How Do You Choose One?

By Natasha Spurr | May 6, 2019
There are numerous factors that play a role in determining what CRM platform your company should implement. You might be frantically googling for days who to choose and with every search stems hundred[...]

Addressing Marketing ROI with Microsoft Dynamics 365 for Marketing

By Lisa Dunham | April 16, 2019
Part 4: Marketing ROI   It’s the age-old marketing struggle. Better understanding which ads, emails, and events are driving new leads and conversions. Nobody wants to be lost in the abyss of a “spray [...]

Make a Seamless Transition from Sales to Delivery and Improve Customer Satisfaction

By Ori Fishler | March 26, 2019
The unfortunate reality of the disparate relationship between the sale team and delivery team is a real one.  In many organizations the two teams are completely siloed from one another with completely[...]

What You Need to Know: Dynamics 365 for Customer Service April '19 Release

By Chris Weilandt | March 21, 2019
Core Customer Service ‘Case Resolution’ entity extensibility Finally! CRM administrators and consultants have been waiting over 10 years for the ability to edit, add, and remove fields from the ‘case [...]

What You Need to Know About the Upcoming Dynamics 365 Customer Engagement April ‘19 Release

By Chad Weiner | March 7, 2019
On February 20th, Microsoft announced the publication of the April ‘19 Release Notes, highlighting all the new features being released from April 2019 through September 2019. You can find the notes he[...]

Important April ‘19 Microsoft Dynamics for Sales Release Notes to Know About

By Chris Weilandt | March 6, 2019
Microsoft is constantly enhancing their software solutions in order to create a better, more optimized user experience overall and deliver new capabilities for improving performance. Each of these upd[...]

Top 4 Ways to Align Sales and Marketing Strategy with Microsoft Dynamics 365 for Marketing

By Amanda Tarasow | February 25, 2019
Aligning sales and marketing teams is a challenge as old as the corporate structure itself. For most companies, marketing’s job is to generate leads, and sales’ job is to turn those leads into clients[...]

How Sales Leaders Use Dashboards to Measure Goal Progress with Microsoft Dynamics 365

By Steve Reed | January 29, 2019
Let’s say you are prepping for your weekly sales meeting with sales managers. You’ll need to open your sales dashboards to prepare. Let’s dive into a couple of dashboard scenarios that should make kno[...]

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