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Fullscope Blog

A real-world look at digital transformation.

How RLI Corporation Provides their Field Team a 360 Degree View

By Mary Bradley | May 29, 2019
RLI is a speciality property and casualty insurance and surety bond company with operations in all 50 states. In order to increase the number of quality meetings and decrease Field Sales prep time, RL[...]

Fullscope Helps Travel Counsellors to Move to the Cloud to Aid Growth and Boost Customer Service

By Natasha Spurr | March 8, 2019
Travel Counsellors Ltd is an independent travel company operating in seven countries around the world, with headquarters in Manchester. It takes its customer satisfaction very seriously, as more than [...]

Overcome the Challenges of Adopting Technology Within Professional Services Firms

By Tony Walmsley | February 22, 2019
As a manager or leader in a professional services organisation, you may have made the decision that a cloud-based CRM system is the way forward for your business. You understand exactly how it can hel[...]

Dynamics 365 AI for Sales – Delivering Insights for Sales Professionals

By Adam Spurr | January 18, 2019
Most organisations that sell, whether that is a product or a service, know the importance of a CRM platform to help support sales teams. It is vital for any organisation to create the best relationshi[...]

6 Consequences Professional Services Firms Face When Postponing Digital Transformation

By Jef Allen | November 19, 2018
We all remember what happened to Blockbuster right? If not, take some time to Google it and discover why they were left in the past along with what is now an archaic business strategy. “Blockbuster is[...]

Top 6 Professional Services Business Outcomes Impacted by Microsoft Dynamics 365

By Connie Keasler | October 17, 2018
So what? Why is Microsoft Dynamics 365 Customer Engagement software so beneficial to the strength of a professional services firm? Short answer – because when you empower your employees with the right[...]

Accountancy and Business Advisory Firm, BDO, Improves Client Service with Microsoft Dynamics 365

By Natasha Spurr | September 11, 2018
By implementing Microsoft Dynamics 365, BDO was able to scale their business while delivering a consistent level of client service. 

Infographic: Taking on 4 Top Professional Service Trends with CRM

By Jennifer Alspach | August 31, 2018
Professional services organizations need to keep up with the evolving business environment, new marketplace challenges and innovative business models. Below, we consider 4 current trends.

Microsoft Updating the Modern Legal Workplace

By Natasha Spurr | August 30, 2018
In our last blog Transforming Legal Companies with Microsoft Dynamics 365 we talked about some common business challenges that the Legal sector are facing:

Effects of Digital Transformation in Professional Services

By Jennifer Alspach | August 29, 2018
Digital transformation is the technological disruption that has changed the way companies do business. From cloud computing to connected applications, earlier business models are advancing allowing pr[...]

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