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Fullscope Blog

A real-world look at digital transformation.

What Does Success Look Like with Microsoft Dynamics 365?

By Natasha Spurr | August 13, 2019
Getting the most out of your CRM software is only really possible if you fully understand what it is you want to achieve by using it.

How Dynamics 365 Can Help to Transform Your Business

By Daniel Spurr | July 26, 2019
With the right CRM solution, you can not only manage your customer relationships, you can also see very real benefits by leveraging the data to improve business decision-making. When you make the deci[...]

Why Go-Live is Just the Start of the Journey

By Jason Earnshaw | July 12, 2019
The importance of user adoption when implementing Dynamics 365

How RLI Corporation Provides their Field Team a 360 Degree View

By Mary Bradley | May 29, 2019
RLI is a speciality property and casualty insurance and surety bond company with operations in all 50 states. In order to increase the number of quality meetings and decrease Field Sales prep time, RL[...]

Fullscope Helps Travel Counsellors to Move to the Cloud to Aid Growth and Boost Customer Service

By Natasha Spurr | March 8, 2019
Travel Counsellors Ltd is an independent travel company operating in seven countries around the world, with headquarters in Manchester. It takes its customer satisfaction very seriously, as more than [...]

Overcome the Challenges of Adopting Technology Within Professional Services Firms

By Tony Walmsley | February 22, 2019
As a manager or leader in a professional services organisation, you may have made the decision that a cloud-based CRM system is the way forward for your business. You understand exactly how it can hel[...]

Dynamics 365 AI for Sales – Delivering Insights for Sales Professionals

By Adam Spurr | January 18, 2019
Most organisations that sell, whether that is a product or a service, know the importance of a CRM platform to help support sales teams. It is vital for any organisation to create the best relationshi[...]

6 Consequences Professional Services Firms Face When Postponing Digital Transformation

By Jef Allen | November 19, 2018
We all remember what happened to Blockbuster right? If not, take some time to Google it and discover why they were left in the past along with what is now an archaic business strategy. “Blockbuster is[...]

Top 6 Professional Services Business Outcomes Impacted by Microsoft Dynamics 365

By Connie Keasler | October 17, 2018
So what? Why is Microsoft Dynamics 365 Customer Engagement software so beneficial to the strength of a professional services firm? Short answer – because when you empower your employees with the right[...]

Accountancy and Business Advisory Firm, BDO, Improves Client Service with Microsoft Dynamics 365

By Natasha Spurr | September 11, 2018
By implementing Microsoft Dynamics 365, BDO was able to scale their business while delivering a consistent level of client service. 

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