Edgewater Fullscope Blog

3 Ways CRM Can Benefit Your Business

Dec 12, 2017 6:00:00 AM

CRM is an invaluable business tool that enables organizations to build a relationship with their customers. Since customer retention and loyalty both affect a company's revenue, CRM is a management strategy that helps businesses grow and scale effectively. 

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How-to Avoid CRM Failure: Have a Training Plan

Aug 1, 2017 4:00:41 AM

In my previous article, I talked about the first of three building blocks in the CRM Ready Organizational Modelorganizational structure. In this blog, I’ll dive into building block number two, which is about training, or having a training system.

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Enable Relationship Intelligence and Transform your Customer Experience

Jul 11, 2017 4:00:28 AM

In professional services, relationships are everything. Often, service firms expect all communications for an account to go through one account manager. If you are trying to pitch a new service to an account or reach a new contact at an account, all roads usually point back to an account manager. However, you may have other resources that have relationships with this account, either in a different department or location. It’s important that you have technology that enables communication internally so your teams can connect and share account level details before contacting an account. Customers want you to demonstrate an understanding of their business, their industry and their pain points.

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Updated Solution Release: Equipment Dealer Solution Version 1.2.0 for Microsoft Dynamics 365 Customer Engagement

Jun 28, 2017 4:00:04 AM

Client relationships and maximizing follow on sales are critical for every Equipment Dealer organization where typically 80%+ revenue comes from existing customers. The key question for Equipment Dealers is - How can you improve account and sales management with your current resources and data? Fullscope has created an Equipment Dealer Solution with Microsoft Dynamics 365 that focuses on sales, marketing and customer service productivity and insights.

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Success on the Plant Floor: 3 Keys to Shop Floor Optimization

Feb 18, 2017 7:28:35 PM

When it comes to warehouse management, today’s manufacturers face many challenges around shop floor optimization. Successful manufacturers require a solution that promises customers the following:

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Introducing Microsoft Dynamics 365

Dec 2, 2016 10:58:20 AM

By Marielena Zajac, Marketing Specialist

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