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Fullscope Blog

A real-world look at digital transformation.

Dynamics 365 - Field Service

By Donna Coxon | November 8, 2017
In the previous blog, Dynamics 365- Customer Service we discussed the capabilities of this solution and began with a scenario of how this app can be used by the customer service agent. Now, let's move[...]

Dynamics 365- Customer Service

By Donna Coxon | October 30, 2017
In our previous blog, Dynamics 365-Project Service Automation we explained that Project Service Automation was a Dynamics 365 application that enabled users to have an end-to-end solution from quote, [...]

3 Ways CORE Leads in Becoming a High Performing Organization

By Patrick Lewis | September 12, 2017
Let's first start by going through a rundown of everything we've learned so far about the High Performing Organization (HPO) model. The HPO model is an aspirational goal that Fullscope has for our cus[...]

How Cadence Drives Accountability and Successful CRM Initiatives

By Patrick Lewis | August 22, 2017
In recent articles, I’ve talked about who we are trying to help our customers become (organizations with successful CRM initiatives!), and touched on the two models that we use to try and help them ge[...]

Manufacturing Technology is Outpacing Process

By Diane Esposito | July 13, 2017
Remember when manufacturing and operations were linear? The customer had a role in sales and product positioning at the end of the manufacturing process, but by that time the product already left the [...]

Updated Solution Release: CRM for Manufacturing CPG Version 1.1.0 for Microsoft Dynamics

By Evan Flower | July 4, 2017
Drive more industry capabilities with the Fullscope CRM for Manufacturing CPG Solution. This solution was created from the experience and best practices from the 100s of CRM implementations the Fullsc[...]

5 Considerations for Manufacturers Looking for Unified CRM + ERP

By Jef Allen | June 14, 2017
Are you looking for a business platform that unites CRM and ERP functionality? If so, you’ll want to consider these areas:

Updated Solution Release: Forecast Accuracy Version 3.1.0 for Microsoft Dynamics

By Evan Flower | May 29, 2017
Want to take the guess work out of pipeline reporting accuracy? The Fullscope Forecast Accuracy Solution for Microsoft Dynamics 365 (formerly Dynamics CRM) provides trending information for how accura[...]

Updated Solution Release: Pipeline Analysis Version 3.1.0 for Microsoft Dynamics

By Evan Flower | May 21, 2017
Edgewater Fullscope’s Pipeline Analysis Solution for Microsoft Dynamics 365 (formerly Dynamics CRM) allows your sales managers and leaders to monitor, track and analyze their team at every stage in th[...]

Updated Solution Release: Pipeline Snapshot Version 3.1.0 for Microsoft Dynamics

By Evan Flower | May 14, 2017
Fullscope’s Pipeline Snapshot Solution for Microsoft Dynamics 365 (formerly Dynamics CRM) takes snapshots of opportunities at determined dates chosen by you in your CRM pipeline. The data is presented[...]