Edgewater Fullscope Blog

Parature Customer Service Integration with Microsoft Dynamics CRM

Nov 24, 2014 4:00:04 PM

November Blog Series: Tools We're Thankful For

The multi-channel customer service software Parature from Microsoft integrates seamlessly with Microsoft Dynamics CRM (Customer Relationship Management) to help organizations deliver more timely and responsive customer service efforts. The service currently supports over 500 customers and connects to customers where they seek support, which can help enhance the impact of current marketing and sales conversations with the customer.

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Parature and Social Media for Customer Service in Microsoft Dynamics CRM

Nov 18, 2014 4:00:02 PM

November Blog Series: Tools We're Thankful For

Insights From: Mary Bradley (Business Development Manager) and Art Small (CRM Solutions Consultant)

Microsoft Dynamics CRM is now better equipped to handle customer service issues thanks to Parature Social Monitor. This new service allows the user to monitor and respond to customer service issues from multiple social media channels. 

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Parature Cost Reduction for Customer Service using Microsoft Dynamics CRM

Nov 11, 2014 4:00:58 PM

November Blog Series: Tools We're Thankful For

Insights From: Mary Bradley (Business Development Manager) and Art Small (CRM Solutions Consultant)

The new cloud-based, multi-channel customer service software Parature from Microsoft actually offers a decade's worth of experience to organizations. It offers great cost reduction capabilities, and its goal is to provide excellent customer experiences through its services. 

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Multichannel Customer Care Inspires Current and Future Practices

Aug 19, 2014 5:00:19 PM

August's Blog Series Theme: Ideas That Inspire

 Parature, a leading Microsoft software customer service provider, commissioned a survey that details the state of multichannel customer service in 2014.

One of the distinguishing factors of current customer care practices is the growing rate of multichannel use. The study discovered that 74% of respondents used at least three channels when seeking customer service. Though, most people still prefer using the phone to communicate with customer service.

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