Edgewater Fullscope Blog

5 Key Themes of the Next Release of Microsoft Dynamics 365

Jun 28, 2017 12:00:50 AM

The Microsoft R&D Team took 3 days last week (June 20, 21 and 22) to present and summarize everything that they are working on for the next release of the Microsoft Dynamics 365 Customer Engagement platform.  The good news is that many of these features are just around the corner as they will be released to public or private preview next month and then to GA (general availability) as they are deemed ready by the team.  Microsoft Dynamics 365 is definitely reaching another peak with this next release, which looks to be the biggest one in the history of the product.

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How Service Firms can Start Improving Customer Experience

Jun 27, 2017 4:00:30 AM

Customer experience is key to success for services businesses.  Why? Because customer experience is the ultimate brand differentiator. So where do you begin your customer experience transformation?

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