Edgewater Fullscope Blog

Believe It: Dynamics CRM Online Just Got Even Easier to Use with Carina Release

May 19, 2015 5:00:55 PM

May Blog Series: A Recipe For…​

Insights From: Art Small (Fullscope Solution Architect)

The spring release of Carina for Microsoft Dynamics CRM Online 2015 is here, and its new features will help make the daily roles of manufacturing sales, marketing and service people easier by providing more control over account activities, records, organization and collaboration. Let's take a closer look at the new features for each role:

Read More

Top 7 Microsoft Dynamics CRM 2015 Features for Manufacturers

May 7, 2015 5:00:01 PM

May Blog Series: A Recipe For…

Insights From: Art Small (Fullscope CRM Solutions Consultant)

The recent release of Microsoft Dynamics CRM 2015 gives manufacturers even greater visibility into operations. It adds more built-in features and reduces the need to buy third party software or conduct custom work.  

Read More

Take Two Minutes: Sales Projects

Apr 14, 2015 5:00:53 PM

April Blog Series: Spring Cleaning

Insights from:  Wendell Simmons (Product Management at Fullscope) and Ashley Kleeman (Fullscope Microsoft CRM Business Analyst)

B2B sales cycles are becoming longer and more complex as competition expands. The level of detail and effort required involves more steps, communications, and resources. Many sales organizations still expect the account manager to micro-manage ever growing ad-hoc "Deal Teams" to keep the sale on track to closure.  But the reality is that modern B2B sale cycles are multi-faceted sales projects and the account manager is the project manager.  And the simple Opportunity record in Microsoft Dynamics CRM is inadequate to support the process. Acknowledging that sales should be treated and managed as projects doesn't imply that tools like Microsoft Project are the go-to solutions. These tools are designed for a different kind of project. But the familiar CRM Opportunity can be configured to provide sales with many project management benefits.

Read More

Clean it Up: Three Things Manufacturers Should Consider When Backing Up CRM Data

Apr 2, 2015 5:00:49 PM

April Blog Series: Spring Cleaning

Insights From: Art Small (Fullscope CRM Solutions Consultant)

Backing up Microsoft Dynamics CRM data can help provide manufacturers with assurance that records are safe, but it is important for the data to be clean before a backup occurs. Whether Dynamics CRM is deployed on-premise or in the cloud, there are a few things manufacturers should take into account before starting the project. 

Read More

Benefits of Role Tailored ERP & CRM Systems

Mar 31, 2015 5:00:48 PM

March Blog Series: Connectivity

Insights from: Jim Wright (Fullscope Director of Technology)

Manufacturing professionals navigate a great deal of data every day, and a role-tailored ERP or CRM system that fits individual needs can help make daily operations run smoother. Whether a role requires Microsoft Dynamics AX or Microsoft Dynamics CRM, effective communication is essential within each department and across the organization. The EDGE Connector, developed by Fullscope, provides a standard interface between Dynamics AX 2012 R2 and Dynamics CRM 2013 and above that helps cross-organization communication run efficiently. 

Read More

Manufacturers Stay Connected: Mobile Microsoft Dynamics CRM 2015

Feb 24, 2015 4:00:50 PM

February Blog Series: Tools We Love

Insights from: Art Small (Fullscope CRM Solutions Consultant) and CIO Article (8 Enterprise Software Predictions for 2015)

The recent CIO article 8 Enterprise Software Predictions for 2015 by Jennifer Lonoff Schiff predicts that the increasingly mobile workforce will require enterprise CRM solutions that suit its on-the-go needs. 

Read More

Microsoft Dynamics CRM 2013 – Fall 2013

Sep 27, 2013 3:00:04 PM

Microsoft will release their next major release of their Customer Relationship Management software, Dynamics CRM. The target date of this release is October 2013 and is a major step forward for those who desire a more intuitive, guided approach to CRM systems. It also includes much needed enhancements in the realms of social collaboration and mobile access. Microsoft codenames intermediate releases after stars and originally planned for this release to be “Orion”. Microsoft has since made the decision for this to be a major release and have named it Microsoft Dynamics CRM 2013. Some of the changes were partially available in the previous intermediate release named “Polaris”. This new release of CRM takes Polaris to an entirely new level. Below are a few highlights of the new platform:

Read More