Edgewater Fullscope Blog

Dynamics 365- Project Service Automation

Oct 18, 2017 5:00:00 AM

In our previous blog- Service, Service, Service, we discussed an overview of the functionalities offered within the CRM and Service portion of Microsoft Dynamics 365. We began with an introduction into Customer Service, Project Service Automation and Field Service.In this blog and the remaining blogs to follow, we will break down each of these service apps and explain further what can be delivered from each.

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Dynamics 365 – The Art of the Possible

Sep 13, 2017 12:46:00 PM

What is Microsoft Dynamics 365? Before we answer this question- let's discuss what was offered before Dynamics 365. Historically, there was CRM online, which you could also get as an on premise version and there was Dynamics AXE. There was a separate system where CRM users, for the most part, functioned in a CRM environment, with minimal connections to ERP. Users would have separate CRM and ERP systems, and would have to navigate between the two in order to execute a full end-to-end process. However, Microsoft's former release rebranded these two tools and combined them in a force known as Dynamics 365.

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Partner and Offer a Full Service Solution

Jul 24, 2017 9:00:14 PM

Developing an engaged partner channel can be one of the best ways to accelerate revenue and growth. The difficulty is finding partners that complete your solution, with the right market reach, industry developed IP and implementation skills to match, we believe we are your CRM partner of choice.

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Updated Solution Release: Storage Manager Version 1.1.0 for Microsoft Dynamics

Jun 19, 2017 4:00:53 AM

The Fullscope Storage Manager Solution is a standalone Windows Application that runs on a Windows based system. The application connects to Microsoft Dynamics CRM (now Dynamics 365) and searches for all file attachments associated with Email records and Note records. The attachment files are transferred to Microsoft SharePoint and a direct link to the file is left behind in its place.

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Get Connected to Get Ahead

May 17, 2017 4:00:00 AM

Technological advances have changed the way we live, the way we work and our expectations.

CRM can connect your customers and your workforce and help you to exceed expectations. Not that long ago, the whole family used to have to take a trip to the supermarket on a Saturday morning to get the weekly groceries. Children were bored, the supermarket was busy and the parents must have been pretty stressed.

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5 Development Areas for Manufacturers

May 15, 2017 1:00:21 PM

With economic and political upheaval across the globe manufacturing organisations are facing challenges and opportunities. One of the hurdles emerging now has to do with the ability to harness the opportunities that will come out of new and changing markets.

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