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Fullscope Blog

A real-world look at digital transformation.

Trends in Healthcare: An Interview with Microsoft

By Mary Bradley | December 9, 2019
When it comes to the healthcare industry, caring for patients is one the highest priorities for any organization – big or small. Ensuring that patient experience is top tier, and that agents and emplo[...]

Sharpen Agent Focus with Microsoft Power Virtual Agent

By Ruston Eads | November 26, 2019
Microsoft Power Virtual Agent adds automated chat capability for handling front-line interactions which are often in the form of routine questions related to your business. Think of Microsoft Power Vi[...]

Dynamics 365 Marketing – 2019 Release Wave 2 Roadmap

By Stephani McDowell | November 25, 2019
Since the launch of Dynamics 365 for Marketing – a marketing automation solution that helps businesses turn more prospects into business relationships – more and more organizations have adopted this a[...]

Dynamics 365 CE Training – Drive True CRM Adoption

By Sydney Stoner | November 22, 2019
Training is fundamental in the overall adoption of a business software system. Many organizations who implement new software, like CRM, attain the keys to drive and the vehicle to use but don’t really[...]

Why Upgrade – Making the Case for a Microsoft AX Upgrade

By Carl Boutin | November 21, 2019
Is your company stuck? Are you now discovering the importance of having your technology grow as your company grows? It’s not always an easy realization to those kinds of questions, but when you start [...]

Dynamics 365 Field Service – 2019 Release Wave 2 Roadmap

By Chad Weiner | November 20, 2019
This powerful tool used as an end-to-end solution for on-site service technicians has paved the way for organizations to provide more proactive field services.

Dynamics 365 Project Service Automation – 2019 Release Wave 2 Roadmap

By Antwain Woods | November 19, 2019
For those leveraging the capabilities of Project Service Automation, Microsoft will be focused on making improvements around modular offerings where capabilities across Microsoft Project, Project Serv[...]

Dynamics 365 Customer Service– 2019 Release Wave 2 Roadmap

By Art Small | November 11, 2019
Dynamics 365 Customer Service, known to be an end-to-end, self-support and assisted-support service. For wave 2 of 2019, Microsoft will be focusing on improvements with knowledge management and timeli[...]

Infographic: The Evolution of Microsoft Dynamics 365 for Finance and Operations

By Carl Boutin | November 7, 2019
What we know of as Microsoft Dynamics 365 for Finance and Operations today, has come a long way since its dawn into the world of ERP technology. From the beginning, it has taken many strides in improv[...]

Dynamics 365 Sales – 2019 Release Wave 2 Roadmap

By Chris Weilandt | November 4, 2019
Microsoft previously announced its 2019 new release wave 2 plan that will be made available over the span of October through March 2020. The improvements made in this release will ultimately help to m[...]