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Fullscope Blog

A real-world look at digital transformation.

Addressing Marketing ROI with Microsoft Dynamics 365 for Marketing

By Lisa Dunham | April 16, 2019
Part 4: Marketing ROI   It’s the age-old marketing struggle. Better understanding which ads, emails, and events are driving new leads and conversions. Nobody wants to be lost in the abyss of a “spray [...]

Microsoft PowerApps and Power BI

By Chad Weiner | April 3, 2019
In parts one and two of our blog series, introduction to PowerApps, we introduce PowerApps and what it can do for you. To recap, with PowerApps, business experts can work more efficiently together wit[...]

Is it Time to Upgrade Your ERP or CRM System?

By Dominic Telaro | March 27, 2019
The software a company runs on is one of the most integral parts of any organization – it’s what helps to keep the wheels spinning smoothly. From the perspective of an employee all the way through the[...]

Make a Seamless Transition from Sales to Delivery and Improve Customer Satisfaction

By Ori Fishler | March 26, 2019
The unfortunate reality of the disparate relationship between the sale team and delivery team is a real one.  In many organizations the two teams are completely siloed from one another with completely[...]

What You Need to Know: Dynamics 365 for Customer Service April '19 Release

By Chris Weilandt | March 21, 2019
Core Customer Service ‘Case Resolution’ entity extensibility Finally! CRM administrators and consultants have been waiting over 10 years for the ability to edit, add, and remove fields from the ‘case [...]

Fullscope Helps Travel Counsellors to Move to the Cloud to Aid Growth and Boost Customer Service

By Natasha Spurr | March 8, 2019
Travel Counsellors Ltd is an independent travel company operating in seven countries around the world, with headquarters in Manchester. It takes its customer satisfaction very seriously, as more than [...]

What You Need to Know About the Upcoming Dynamics 365 Customer Engagement April ‘19 Release

By Chad Weiner | March 7, 2019
On February 20th, Microsoft announced the publication of the April ‘19 Release Notes, highlighting all the new features being released from April 2019 through September 2019. You can find the notes he[...]

Important April ‘19 Microsoft Dynamics for Sales Release Notes to Know About

By Chris Weilandt | March 6, 2019
Microsoft is constantly enhancing their software solutions in order to create a better, more optimized user experience overall and deliver new capabilities for improving performance. Each of these upd[...]

Chemical Manufacturing: Scarcity of Raw Materials

By Emir Dobraca | February 26, 2019
“Let our advance worrying become advance thinking and planning.” Winston Churchill Although he wasn’t talking about manufacturing, his words still apply. Raw materials scarcity is a real issue threate[...]

Top 4 Ways to Align Sales and Marketing Strategy with Microsoft Dynamics 365 for Marketing

By Amanda Tarasow | February 25, 2019
Aligning sales and marketing teams is a challenge as old as the corporate structure itself. For most companies, marketing’s job is to generate leads, and sales’ job is to turn those leads into clients[...]

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