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Fullscope Blog

A real-world look at digital transformation.

Make a Seamless Transition from Sales to Delivery and Improve Customer Satisfaction

By Ori Fishler | March 26, 2019
The unfortunate reality of the disparate relationship between the sale team and delivery team is a real one.  In many organizations the two teams are completely siloed from one another with completely[...]

Fullscope Helps Travel Counsellors to Move to the Cloud to Aid Growth and Boost Customer Service

By Natasha Spurr | March 8, 2019
Travel Counsellors Ltd is an independent travel company operating in seven countries around the world, with headquarters in Manchester. It takes its customer satisfaction very seriously, as more than [...]

Overcome the Challenges of Adopting Technology Within Professional Services Firms

By Tony Walmsley | February 22, 2019
As a manager or leader in a professional services organisation, you may have made the decision that a cloud-based CRM system is the way forward for your business. You understand exactly how it can hel[...]

Taking the Mystery Out of the Phantom

By Ginger Griffith | February 21, 2019
You may have heard of a phantom item or phantom formula in the manufacturing ERP world, but do you know what a phantom is, why you would use it and how to set it up? This blog will walk you through th[...]

Tips for IT services: Build Your Battle Strategy with Full Visibility of All Your Data

By Luke Matthews | February 15, 2019
“War is 90 per cent information”, Napoleon Bonaparte is quoted as saying. And in the modern business battle for sales and customer satisfaction, this really is the case.

How Manufacturers Can Gain a Competitive Edge Using AI Within a CRM System

By Natasha Spurr | February 8, 2019
AI is the buzzword of the moment in all industries and businesses.

Dynamics 365 AI for Sales – Delivering Insights for Sales Professionals

By Adam Spurr | January 18, 2019
Most organisations that sell, whether that is a product or a service, know the importance of a CRM platform to help support sales teams. It is vital for any organisation to create the best relationshi[...]

How Technology Brings Your Remote Team Together, Improving Productivity

By Ori Fishler | January 14, 2019
Being able to get other teams involved in the sale collaboration process speeds up the sales cycle and improves the quality of proposals and quotes. It provides you with a central place to communicate[...]

Fullscope Provides TVS with a CRM Solution That Supports Its Growth Plans

By Natasha Spurr | January 11, 2019
TVS Supply Chain Solutions, a global provider of world-class end-to-end supply chain services, used an ageing CRM solution – Remedy, that was not robust enough to support the company’s growth plans.

How Dynamics 365 Online Makes Life Simpler For Your IT Department

By Donna Coxon | December 21, 2018
As a manager of an IT department or a CIO, you are probably well aware of all the very great benefits to your IT department that comes with moving from an on-premises CRM solution to a cloud-based one[...]

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