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Fullscope Blog

A real-world look at digital transformation.

6 Consequences Professional Services Firms Face When Postponing Digital Transformation

By Jef Allen | November 19, 2018
We all remember what happened to Blockbuster right? If not, take some time to Google it and discover why they were left in the past along with what is now an archaic business strategy. “Blockbuster is[...]

Do More with Microsoft Dynamics 365 Online

By Adam Spurr | November 16, 2018
Examples of real-world business improvements you can get in the cloud You may have CRM. You may even have on-premises Dynamics CRM. These systems may have worked very well for you in the past, but you[...]

How Long Will it Take to Implement Dynamics 365 CRM?

By Natasha Spurr | November 9, 2018
You know it is going to save you time and money; it is going to boost your pipeline and help lead generation; you know it is going to connect up all the different departments and make analysis and for[...]

Building a Business Case to Move to Cloud CRM

By Natasha Spurr | November 2, 2018
End of austerity? It has been ten years since the global financial crisis. During those ten years, organisations, governments and public services have all been dealing with austerity measures to try t[...]

Fullscope’s Strategic and Technical Expertise Helps to Transform Sales Environment

By Daniel Spurr | October 26, 2018
Global public services provider Serco was struggling with a CRM system that no longer met the needs of its users.

Adoption Starts With Understanding Who Isn't Accessing CRM

By Jason Earnshaw | October 24, 2018
The title is pretty obvious, if your users aren't even accessing CRM then you clearly have an adoption issue!

Which is the Better CRM Platform for Sales – Dynamics 365 or Salesforce?

By Natasha Spurr | October 19, 2018
Thinking about a new CRM? Do you have an old system that just isn’t helping your sales team as much as you think it should? Are you getting enough from your CRM data? Does it not only help you to fore[...]

Microsoft Dynamics 365 for Customer Engagement: Data Management and Intelligence

By Chad Weiner | October 18, 2018
“Data is the new oil…” As the digital age continually progresses, there is an immense amount of data out there that businesses have to tap into in order to keep up with an ever-growing industry. The q[...]

Top 6 Professional Services Business Outcomes Impacted by Microsoft Dynamics 365

By Connie Keasler | October 17, 2018
So what? Why is Microsoft Dynamics 365 Customer Engagement software so beneficial to the strength of a professional services firm? Short answer – because when you empower your employees with the right[...]

Business Process Modeler: Playback Task Recordings

By Traci Didonna | October 16, 2018
In our previous blog in this series, Business Process Modeler: Task Guides we discussed the fourth layer of the BPM structure. As a quick recap, there were several useful tips mentioned such as access[...]

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