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Fullscope Blog

A real-world look at digital transformation.

Fullscope Provides TVS with a CRM Solution That Supports Its Growth Plans

By Natasha Spurr | January 11, 2019
TVS Supply Chain Solutions, a global provider of world-class end-to-end supply chain services, used an ageing CRM solution – Remedy, that was not robust enough to support the company’s growth plans.

Fullscope Helps the CBI to Gain a Better Understanding of Its Customers

By Daniel Spurr | December 5, 2018
CBI, the Confederation of British Industry, the UK’s premier business organisation, was using an on-premises CRM solution, and was not able to take advantage of the greater functionality of a cloud-ba[...]

6 Steps to Nail Your Next Big Customer Meeting with Microsoft Dynamics 365

By Chad Weiner | November 29, 2018
You have a big, important upcoming sales meeting with a major client. Where do you start your preparation? With Microsoft Dynamics 365 for Sales, all the information you need is at your fingertips. Re[...]

New: Territory Management Version 2.0.0 for D365 for Customer Engagement

By Evan Flower | March 30, 2018
Have you ever had a sales professional leave the company, with a new person coming in to manage that particular territory or customer set? The new seller needs to be added to the access team for all t[...]

Using your CRM and a Customer Portal to Improve Customer Experiences and Collaboration

By Connor Jordan | January 12, 2015
Strengthen relationships with your customers and reduce your overall costs. Uniting businesses with their customers has never been more important to companies around the world, and Microsoft Dynamics [...]

Microsoft Dynamics CRM Support Lifecycle

By Gus Gonzalez | December 10, 2013
Here are the details regarding Microsoft provided support for Microsoft Dynamics CRM:

Switching Default App to Make Calls from Microsoft Dynamics CRM

By Gus Gonzalez | April 22, 2013
One of the great features released with the Microsoft Dynamics CRM Polaris update is the Skype Integration. Before Skype integration was available you were able to click on a phone number and dial out[...]