Edgewater Fullscope Blog

Dynamics 365- Field Service

Nov 9, 2017 5:00:00 AM

In the previous blog, Dynamics 365- Customer Service we discussed the capabilities of this solution and began with a scenario of how this app can be used by the customer service agent. Now, let's move on to what happens within the Field Service application.

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Dynamics 365- Customer Service

Oct 31, 2017 5:00:00 AM

In our previous blog, Dynamics 365-Project Service Automation we explained that Project Service Automation was a Dynamics 365 application that enabled users to have an end-to-end solution from quote, to delivery, to invoice that gives a single system for customer engagement across all project related functions. Now let's dive into what the Customer Service application can offer. 

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Microsoft Parature Customer Service Software has the Answers to your Customer Service Questions

Sep 25, 2014 7:55:36 AM

Recent studies highlight the importance of delivering exceptional customer service and the need to leverage leading customer service software. Results show an increase in customer expectations, including the desire to have access to multiple customer service channels for engaging with vendors to get issues resolved quickly. With the right customer service software you'll be able to deliver exceptional customer service.

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