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Edgewater Fullscope Blog

A real-world look at digital transformation.

Which is the Better CRM Platform for Sales – Dynamics 365 or Salesforce?

By Natasha Spurr | October 19, 2018
Thinking about a new CRM? Do you have an old system that just isn’t helping your sales team as much as you think it should? Are you getting enough from your CRM data? Does it not only help you to fore[...]

Microsoft Dynamics 365 for Customer Engagement: Data Management and Intelligence

By Chad Weiner | October 18, 2018
“Data is the new oil…” As the digital age continually progresses, there is an immense amount of data out there that businesses have to tap into in order to keep up with an ever-growing industry. The q[...]

4 Common Marketing Challenges Addressed by Microsoft Dynamics 365 for Marketing

By Amanda Tarasow | October 18, 2018
The mystery of the abandoned shopping cart. Even if your company doesn’t specifically have shopping carts for its goods or services, as a marketing professional, you are very familiar with this concep[...]

Measuring the Business Value of Online CRM

By Saleem Chohan | October 12, 2018
A move to the cloud makes sense for the IT department, allowing it to work more efficiently and effectively. But how can you measure the business value of a move to online CRM? One way to consider thi[...]

Refine Data and Gather Intelligent Insight with Microsoft Dynamics 365

By Bill Kinahan | October 8, 2018
Clive Humby, UK mathematician and architect of Tesco’s Clubcard, famously said in 2006, “Data is the new oil. It’s valuable, but if unrefined it cannot really be used. It has to be… [transformed into][...]

How Do the Features of Dynamics 365 Online Compare to On-premises CRM?

By Natasha Spurr | October 5, 2018
You may have had your CRM for a little while now. You bought in the software and hardware, installed it and you maintain it for the company. It serves you well, so long as you keep on top of the upgra[...]

Overview of Unit 4 PSA Suite Microsoft Dynamics 365

By Donna Coxon | September 24, 2018
Project management – planning, organizing and managing the effort to accomplish a successful project within a business. In order to ensure a smooth and organized process, project management tools are [...]

Improved Customer Service Through Customer Portals

By Pat Lee | September 21, 2018
Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever t[...]

Equipment Distributors: How-to Protect Your Current Share of Wallet

By Kelly McDonald | September 18, 2018
Optimizing the Lifecycle for Each Piece of Equipment What if you could gain detailed visibility into the equipment that a customer purchased or rented, including all the related technical information,[...]

Top 3 Ways Microsoft Dynamics 365 for Field Service Can Boost Your Company’s Customer Satisfaction

By Bill Kinahan | September 5, 2018
Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vic[...]

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