Field service operations require constant connection and access to real-time data in order to remain productive and proactive rather than reactive. A field technician’s ability to immediately conduct [...]

Microsoft’s current pricing plan for Dynamics 365 licences was promoted as the most cost effective way for users to access all capabilities across its Customer Engagement apps. However, the one size f[...]

For sales organisations of all sizes, there are many hurdles to clear on the way to closing a deal. Engaging with buyers who follow a nonlinear customer journey or managing a disconnected collection o[...]

Dynamics 365 for Sales integrates with LinkedIn and familiar Office 365 applications like Outlook to make it easy for you to navigate common sales challenges and deliver experiences your customers wil[...]

In a recent blog we discussed the phase in which a company realizes that they are in need of a new ERP or CRM software system and in the article prior to this one we revealed 5 ways to find a proper i[...]

Microsoft Dynamics 365 for Customer Engagement (formerly known as Dynamics CRM) has been in use by customers since December 2003. Over the years, the Web Interface, sometimes called the classic interf[...]

Getting the most out of your CRM software is only really possible if you fully understand what it is you want to achieve by using it.

As a property management operation leader, you may be looking for a better way to keep track of inventory of properties; whether that be by understanding what is available, understanding what showings[...]

Does your organization have a difficult approval process? Empowering your managers is made simple with Microsoft Flow Approvals. Managers are equipped with a modern approval request process that can b[...]

With the right CRM solution, you can not only manage your customer relationships, you can also see very real benefits by leveraging the data to improve business decision-making. When you make the deci[...]