I recently spent some time with Larry Bowers, the Global CRM Project Leader, a customer of ours with Aventics. I asked Larry to give a high-level background about their CRM project with us, and here's what he offered:
In the fourth blog from our blog series on the topic of How Professional Services Organisations can thrive in times of turmoil, we explore how a good customer relationship management solution will empower your team to improve customer experience.
In our third blog from the series on the topic of How Professional Services Organizations can thrive in times of turmoil, we explore how service organizations can win more business with a great client engagement strategy.
If you know Fullscope and what we are about, you know we are all about showing our clients what success looks like when it comes to implementing solutions. We don’t focus on the failures, we just look at what is common across the companies that are successful with CRM. We then prepare all our clients throughout the project and the on-going relationship together to get the right structure in place for them to succeed and mentally prepare them for the CRM journey ahead to climb up the customer journey pyramid. As I am sure you know, it is not just about getting CRM installed and then everyone goes back to their day jobs.
Why our customers chose Dynamics 365 over Salesforce.com, here were their top 6 reasons:
At Fullscope one of our unique service offerings is that we deliver our CRM projects virtually, read how as a virtual Project Manager I make this work for my customers, my team and myself.Read More
In my previous article, I talked about the first of three building blocks in the CRM Ready Organizational Model – organizational structure. In this blog, I’ll dive into building block number two, which is about training, or having a training system.Read More
In my last post, The Key to Long Term CRM Success, I focused on the CRM Ready Model. It is a model based on the systems and processes we have seen the most successful organizations implement to get the most from their CRM initiative.Read More
By Patrick Lewis
benefit, Business Outcomes, Clients, core team, CRM admin, CRM administrator, crm adoption, CRM Best Practices, crm partner, CRM strategy, CRM success, CRM TRAINING, custom development, executive engagement, executive sponsor, Microsoft Dynamics CRM Blog, organizational structure, power user, training, leadership, responsibility, software projects