Edgewater Fullscope Blog

Insights for Manufacturers: 5 Steps for Service Leaders to Empower Employees

Nov 13, 2017 6:00:00 AM

The previous blog in this serious, Insights for Manufacturers: 4 Steps Sales Leaders Should take to Empower Employees revealed that certain actions from sales leaders are essential for giving employees the ability to effectively work and achieve business goals. 

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Service, Service, Service

Sep 28, 2017 10:30:00 AM

In our previous blog- "Dynamics 365- The Art of the Possible", we discussed the importance behind Microsoft Dynamics 365 and the stride it's taking towards digital transformation. Now, let's dive deeper into the functionality of this software and what it can deliver from the CRM and Service portion of the suite

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Licensing – Transitioning from Dynamics CRM Online to Dynamics 365

Aug 8, 2017 4:00:00 AM

This year I’ve been spending a lot of time trying to identify the best route forward for each of my clients as they transition from Dynamics CRM Online to Dynamics 365. If you haven’t seen this already, Microsoft has merged its two leading business applications: Dynamics AX (ERP – Financials, Operations) and Dynamics CRM (Sales, Marketing, Customer Service etc.) into a single, overarching proposition – Dynamics 365. Microsoft’s reasoning is to be able to provide immediate access to the areas of functionality required, while giving a clear road map for expansion should you wish to underpin other areas of your organisation in the future. With this in mind, Dynamics 365 provides additional flexibility with licenses focused on the role of the user (E.g. D365 for Sales user, D365 for Customer Service user, Operations user etc.).

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Get Connected to Get Ahead

May 17, 2017 4:00:00 AM

Technological advances have changed the way we live, the way we work and our expectations.

CRM can connect your customers and your workforce and help you to exceed expectations. Not that long ago, the whole family used to have to take a trip to the supermarket on a Saturday morning to get the weekly groceries. Children were bored, the supermarket was busy and the parents must have been pretty stressed.

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Cloud technology - the way to do business

Dec 9, 2015 8:24:44 AM

This is a bold statement but one I am happy to make with evidence from our customer, business process outsourcing company MSX International.
MSXI, is winning bigger deals because Microsoft’s cloud-based solutions enable them to manage more complex customers and more complex deals. In short, they can go further more efficiently.

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Microsoft Parature Customer Service Software has the Answers to your Customer Service Questions

Sep 25, 2014 7:55:36 AM

Recent studies highlight the importance of delivering exceptional customer service and the need to leverage leading customer service software. Results show an increase in customer expectations, including the desire to have access to multiple customer service channels for engaging with vendors to get issues resolved quickly. With the right customer service software you'll be able to deliver exceptional customer service.

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