Edgewater Fullscope Blog

The Battle to Keep Things Business as Usual

May 24, 2017 4:00:38 AM

Does your organisation need to find a tool that can help it to steer a smooth course through a changing political landscape?

We are half way through 2017 and it is business as usual. But this year, perhaps more than any other year, ensuring that it is business as usual has meant being agile enough to cope with some fairly fundamental changes. For many, maintaining business as usual is like the image of the swan moving serenely and effortlessly over the surface of the lake, while underneath its legs are frantically moving to propel it forward and steer it around any obstacles.

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Get Connected to Get Ahead

May 17, 2017 4:00:00 AM

Technological advances have changed the way we live, the way we work and our expectations.

CRM can connect your customers and your workforce and help you to exceed expectations. Not that long ago, the whole family used to have to take a trip to the supermarket on a Saturday morning to get the weekly groceries. Children were bored, the supermarket was busy and the parents must have been pretty stressed.

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Year of The Customer

Aug 19, 2015 9:35:44 AM

[vc_row][vc_column][vc_column_text disable_pattern="true" align="left" margin_bottom="0"]Whether you are an existing Microsoft customer or not delivering consistent and higher levels of customer service are an everyday challenge. We have reviewed some of the best independent research reports and here are some of the key findings.

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How Customer Communications is Critical to Account Management

Nov 17, 2014 11:22:31 AM

Learn how leading organizations use Dynamics CRM for Account Management in our Tips2Win Webinar on November 18th.
Register Now
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3 Simple Ideas to Improve Account Management

Nov 10, 2014 12:09:33 PM

You market to prospects and you’ve won new customers. Excellent! You measure your success and track ROI. Is that were it ends? Do you market to your existing customers as well? What’s the marketing ROI for Account Management efforts? Generating additional revenue from your existing customer base not only makes sense, but it’s easier and more cost effective than generating revenue from new sources.  With the right Account Management approach, CRM system and follow through you can increase the flow from this specific revenue stream.

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