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Fullscope Blog

A real-world look at digital transformation.

Building a Business Case to Move to Cloud CRM

By Natasha Spurr | November 2, 2018
End of austerity? It has been ten years since the global financial crisis. During those ten years, organisations, governments and public services have all been dealing with austerity measures to try t[...]

Adoption Starts With Understanding Who Isn't Accessing CRM

By Jason Earnshaw | October 24, 2018
The title is pretty obvious, if your users aren't even accessing CRM then you clearly have an adoption issue!

Which is the Better CRM Platform for Sales – Dynamics 365 or Salesforce?

By Natasha Spurr | October 19, 2018
Thinking about a new CRM? Do you have an old system that just isn’t helping your sales team as much as you think it should? Are you getting enough from your CRM data? Does it not only help you to fore[...]

Measuring the Business Value of Online CRM

By Saleem Chohan | October 12, 2018
A move to the cloud makes sense for the IT department, allowing it to work more efficiently and effectively. But how can you measure the business value of a move to online CRM? One way to consider thi[...]

How Do the Features of Dynamics 365 Online Compare to On-premises CRM?

By Natasha Spurr | October 5, 2018
You may have had your CRM for a little while now. You bought in the software and hardware, installed it and you maintain it for the company. It serves you well, so long as you keep on top of the upgra[...]

The Seven Keys to a Successful Digital Transformation

By Ori Fishler | March 28, 2018
A transformation does not happen overnight. It is a long and sometimes painful process that never really ends. The rate of innovation and change is increasing and new business and customer needs will [...]

Business Edition and Extensible & Scalable Application Platform - Dynamics 365 Next Release

By Bill Kinahan | August 8, 2017
Business Edition and Extensible and Scalable Application Platform are the last two of the top five themes of the new Dynamics 365 release.

How Technology can Drive your Customer Service Transformation

By Jennifer Alspach | July 17, 2017
  Progressive service firms understand the need to replace outdated and disparate technologies with holistic solutions that integrate sales, service and marketing efforts. Today’s cloud based technolo[...]

Microsoft Dynamics 365: Digital Transformation at Work

By Brooke Smith | January 8, 2017
 Let’s talk about Digital Transformation. Digital transformation means re-envisioning how you: Engage your customers Empower your employees Optimize your operations Transform your products To enable d[...]

Introducing Microsoft Dynamics 365

By Brooke Smith | December 1, 2016
By Marielena Zajac, Marketing Specialist

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