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Fullscope Blog

A real-world look at digital transformation.

Fullscope Helps Travel Counsellors to Move to the Cloud to Aid Growth and Boost Customer Service

By Natasha Spurr | March 8, 2019
Travel Counsellors Ltd is an independent travel company operating in seven countries around the world, with headquarters in Manchester. It takes its customer satisfaction very seriously, as more than [...]

How Manufacturers Can Gain a Competitive Edge Using AI Within a CRM System

By Natasha Spurr | February 8, 2019
AI is the buzzword of the moment in all industries and businesses.

Fullscope Provides TVS with a CRM Solution That Supports Its Growth Plans

By Natasha Spurr | January 11, 2019
TVS Supply Chain Solutions, a global provider of world-class end-to-end supply chain services, used an ageing CRM solution – Remedy, that was not robust enough to support the company’s growth plans.

How Dynamics 365 Online Makes Life Simpler For Your IT Department

By Donna Coxon | December 21, 2018
As a manager of an IT department or a CIO, you are probably well aware of all the very great benefits to your IT department that comes with moving from an on-premises CRM solution to a cloud-based one[...]

Your Upgrade is a Chance to Refresh

By Natasha Spurr | November 30, 2018
Your organisation is thinking about moving its CRM platform from on-premises to the cloud.

Building a Business Case to Move to Cloud CRM

By Natasha Spurr | October 29, 2018
End of austerity? It has been ten years since the global financial crisis. During those ten years, organisations, governments and public services have all been dealing with austerity measures to try t[...]

Adoption Starts With Understanding Who Isn't Accessing CRM

By Jason Earnshaw | October 24, 2018
The title is pretty obvious, if your users aren't even accessing CRM then you clearly have an adoption issue!

Which is the Better CRM Platform for Sales – Dynamics 365 or Salesforce?

By Natasha Spurr | October 19, 2018
Thinking about a new CRM? Do you have an old system that just isn’t helping your sales team as much as you think it should? Are you getting enough from your CRM data? Does it not only help you to fore[...]

Measuring the Business Value of Online CRM

By Saleem Chohan | October 12, 2018
A move to the cloud makes sense for the IT department, allowing it to work more efficiently and effectively. But how can you measure the business value of a move to online CRM? One way to consider thi[...]

How Do the Features of Dynamics 365 Online Compare to On-premises CRM?

By Natasha Spurr | October 5, 2018
You may have had your CRM for a little while now. You bought in the software and hardware, installed it and you maintain it for the company. It serves you well, so long as you keep on top of the upgra[...]

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