Edgewater Fullscope Blog

How Technology can Drive your Customer Service Transformation

Jul 18, 2017 4:00:55 AM

Progressive service firms understand the need to replace outdated and disparate technologies with holistic solutions that integrate sales, service and marketing efforts. Today’s cloud based technology solutions enable services firms to connect with employees and customers at any time, across any device - a level of connectivity that legacy systems can’t provide. To truly drive a transformation in your customer experience, you have to consider the changing role that technology plays in your business. Begin by considering what areas of the customer experience you want to prioritize for improvement and what business impact you’re looking to achieve. Once you’ve identified your key business outcomes or goals, you can work with a trusted technology advisor to build a plan for the underlying technology you’ll need.

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See How CRM can bring Together Customer Data, Compliant Content, and Multichannel Engagement

Jun 2, 2017 1:00:40 AM

For strong business growth, Life Sciences and Pharmaceutical companies rely on high sales margins, technology advances and rapid product introductions. Faced with many business challenges like new regulations and increasing R&D costs this will be impossible without technological support.

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Reduce IT Complexity in Manufacturing – Don’t Overcrowd Your Platform

May 25, 2017 4:00:46 AM

Increasingly, manufacturers like you are looking for agility, global reach, ease of access and, more often than not, a cloud-based solution. As cloud awareness grows, organizations are seeing that a proliferation of SaaS products and solutions created just another layer of toolsets to form a different level of IT administration burden.

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States Look to the Cloud for More Revenue in 2015

Jan 22, 2015 4:00:39 PM

January Blog Series: New & Best Practices

Insights from: Avalara 

This week's post features our partner Avalara, who offers end-to-end sales tax compliance software, all in the cloud. Avalara helps provide fast, easy, accurate, affordable and reliable rate calculation, certificate management and filing.

Reposted from Avalara.com

With over 12,000 jurisdictions in the U.S. and hundreds of thousands of rule changes annually, sales tax is a moving target in the best of times. Managing sales tax accurately requires a level of expertise many companies simply don't possess. And 2015 is shaping up to be an even thornier year for sales tax compliance. 

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The Potential of the Cloud

Aug 7, 2014 5:00:23 PM

August's Blog Series Theme: Ideas That Inspire​

Insights on the cloud from​​: Reddy Beeram​ (Director of Product Development)

A Brief Overview:

Modern cloud computing began making waves with the introduction of Web 2.0 in 1999, and it has evolved into 3 main infrastructures types:

  1. Public Cloud
  2. Private Cloud
  3. Hybrid Cloud

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