Switching default App to make calls from Microsoft Dynamics CRM

Switching default App to make calls from Microsoft Dynamics CRM

One of the cool features released with the Microsoft Dynamics CRM Polaris update is the Skype Integration. Before Skype integration was available you were able to click on a phone number and dial out via Lync.

If you noticed that your default App is now Skype and would like to switch that back to Lync, follow these steps:

  1. Within Microsoft Dynamics CRM, Navigate to Settings -> Administration -> System Settings.
  2. Scroll down on the General tab and select 'Lync' under the "Set the Telephony Provider" section:

     

This will deactivate auto-dialing via Skype.

If you have any questions regarding these steps, drop us a line at [email protected]


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