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Switching Default App to Make Calls from Microsoft Dynamics CRM

By Gus Gonzalez | April 22, 2013

One of the great features released with the Microsoft Dynamics CRM Polaris update is the Skype Integration. Before Skype integration was available you were able to click on a phone number and dial out via Lync.

If you noticed that your default App is now Skype and would like to switch that back to Lync, follow these steps:

  1. Within Microsoft Dynamics CRM, Navigate to Settings -> Administration -> System Settings.

  2. Scroll down on the General tab and select 'Lync' under the "Set the Telephony Provider" section:


    Select 'Lync' under the "Set the Telephony Provider" section

This will deactivate auto-dialing via Skype. 

If you want to see what else Microsoft Dynamics 365 can do for sales success, watch the A Day in Life of a VP of Sales Using Microsoft Dynamics 365 on-demand webinar

About Gus Gonzalez


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