A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren't going away, but new ones like social are creating both greater and faster service expectations across the board.
Parature, Customer Service Software from Microsoft has commissioned a survey '2014 State of Multichannel Customer Service' which shows that old channels are not going away; new channels such as social and mobile are now in play, and that some channels are decidedly more popular depending on the nature of a customer's question or issue.
To learn more download the complimentary report here
- Getting Started with Social Listening for Customer Service
- Tracking and Responding to Customer Service Issues
- Pulling All-Important Social Customer Feedback, and
- Key Metrics for Social Monitoring and Response for Customer Service