Microsoft Dynamics CRM Support Lifecycle

Microsoft Dynamics CRM Support Lifecycle

Here are the details regarding Microsoft provided support for Microsoft Dynamics CRM:

Version

Lifecycle Start Date

Mainstream Support End Date

Extended Support End Date

Dynamics CRM 4.0

February 29th 2008

April 9th 2013

April 10th 2018

Dynamics CRM 2011

May 18th 2011

July 12th 2016

July 13th 2021

Dynamics CRM 2013

January 12th 2014

January 8th 2019

January 9th 2024

 

What is the difference between Mainstream Support and Extended Support?

Support provided

Mainstream Support phase

Extended Support phase

Paid support (per-incident, per hour, and others)

X

X

Security update support

X

X

Non-security hotfix support

X

Requires extended hotfix agreement, purchased within 90 days of mainstream support ending.

No-charge incident support

X

 

Warranty claims

X

 

Design changes and feature requests

X

 

Product-specific information that is available by using the online Microsoft Knowledge Base

X

X

Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questions

X

X

Note A hotfix is a modification to the commercially available Microsoft product software code to address specific critical problems.

Make sure you bookmark this page and revisit in the future for any updates to the Lifecycle Policy of Microsoft Dynamics CRM.


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