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Edgewater Fullscope Blog

A real-world look at digital transformation.

Improve Service and Grow Revenue with Microsoft Dynamics 365 Field Service

By Terry Roy | August 20, 2018

In today’s economy companies are looking for better ways to engage their customers, provide better service, and grow revenue. Because of this, businesses are evaluating tools and applications that promise to deliver all of these things and more. So, why are so many of these projects not delivering the results promised and/or expected?

Mobile Field Service, Optimized Scheduling, and Contract Management are table stakes for all field service providers today. The ability to leverage AI and IoT functionality is critical in delivering the quality of service users are looking for. All of this feeds into data, the new currency in Connected Field Service.

The days of corrective maintenance are over. High performing Field Service organizations leverage data to provide predictive maintenance and a higher level of service to their customers. Whether you’re on a rig in the middle of the Gulf of Mexico or a shop floor, data allows users to meet SLA’s, mitigate risk around service failures, and deliver a better customer experience for their customers.

A Solution That Delivers

Microsoft Dynamics 365 for Field Service is a complete Field Service management solution that includes service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics. Edgewater Fullscope is the partner you can trust to make sure your deliver the business outcomes you expect for your customers and your company.

Intro to Field Service Functionality and Capabilities

Watch this webinar to learn how your Field Service operation can become the proactive, revenue-driving aspect of your business you have always wanted.

At Edgewater Fullscope we have been delivering on the promise of business outcomes since the beginning. Our CORE methodology is a focused approach based on the business outcomes our clients expect to achieve in automating their Field Service and contact center operations. The focus should not be majorly on the tool but on the business outcomes clients expect. Outcome based service models are the cornerstone of our approach whether we are working with an Oil and Gas Services company, a Manufacturing company, or a Utility. Our goal is to develop a road map for our clients to become High Performing Field Service Organizations that drive business results and revenue to their bottom line, allowing them to exploit the robust functionality in the Microsoft Dynamics 365 Field Service Solution. Contact us today to learn more.

About Terry Roy

Terry is a veteran executive in the high-tech arena in both thriving and early-stage companies. His goal is to develop a roadmap for clients to become High Performing Field Service Organizations that drive business results and revenue to their bottom line. His expertise includes delivering the positive business outcomes expected from the Microsoft Dynamics 365 platform.

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