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Edgewater Fullscope Blog

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How to Resolve Campaign Errors in Microsoft Dynamics 365 (Dynamics CRM)

By Ashley Kleeman | February 27, 2018

I recently had a client experience a strange error when trying to create a quick campaign. By writing this blog, I’m hoping to save a lot of time and frustration for the next person experiencing this same issue.

In the screenshot below, the error message states, “You have exceeded the maximum number of 0 characters in this field”. I reviewed all fields to ensure none were set to 0 characters. After a lot of research, I realized the Email “Wizard” form had been deactivated. By simply reactivating this form, the error message went away. Below are a few print screens of the issue and resolution.

Here is the error message: 

You have exceeded the maximum number of 0 characters in this field error message

 

1. Open your solution or customization window. Navigate to and expand the Email entity, select forms, and change the view from “Active Forms” to “Inactive Forms”

 

Change the view from “Active Forms” to “Inactive Forms”

 

2. Select the “Wizard” form and click activate

3. Be sure to Publish and refresh your system

4. The error on Quick Campaign should now be gone!

 

Select the “Wizard” form and click activate

Want to learn more about maximizing your usage of Microsoft Dynamics 365 for sales? Download the tech guide to learn how to import data. 

Free Tech Guide

 

About Ashley Kleeman

Ashley is a Dynamics CRM Configuration Consultant who is certified in Dynamics CRM 2011, CRM 2013, CRM 2015 and Dynamics 365. She works with clients in the United States and other countries to implement and support CRM and is involved in all project phases from the initial data gathering, design and build, final roll-out and ongoing support. Throughout each process she pays special attention to growing the client relationship and transferring as much knowledge as possible.

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