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How to Install Dynamics 365 CRM Hub and Obtain Mobile Access

By Ashley Kleeman | June 28, 2018

Have you recently upgraded to Microsoft Dynamics 365 for Customer Engagement Version 9.0 and as an admin find your users without the CRM Hub installed? Are they also unable access the mobile application? Here are a few simple steps that will explain how to install the CRM Hub and how to obtain CRM Hub access via mobile.

Steps to install CRM Hub:

  • Step 1. Go to portal, Admin Center
  • Step 2. Select the instance (i.e. Sandbox or Prod)
  • Step 3. Click the solutions icon
  • Step 4. Click on CRM Hub then install

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Steps to provide users with CRM Hub/mobile access:

  • Step 1. Go to Settings, My Apps
  • Step 2. Click the … for CRM Hub
  • Step 3. Click Manage Roles
  • Step 4. Add the Security Roles you wish to grant access to

In the example below, we have granted access to the CRM Hub for all users that have the Salesperson security role. CRM has made it easy to maintain security access to App’s like CRM Hub.

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Read this for the step-by-step guide on importing data for Microsoft Dynamics 365 for Sales.

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Contact us if you have questions or would like to request a demo of Microsoft Dynamics 365. 

About Ashley Kleeman

Ashley is a Dynamics CRM Configuration Consultant who is certified in Dynamics CRM 2011, CRM 2013, CRM 2015 and Dynamics 365. She works with clients in the United States and other countries to implement and support CRM and is involved in all project phases from the initial data gathering, design and build, final roll-out and ongoing support. Throughout each process she pays special attention to growing the client relationship and transferring as much knowledge as possible.


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