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Fullscope Blog

A real-world look at digital transformation.

How Microsoft Dynamics 365 Meets Dental Equipment Manufacturer, A-dec's, Business Goals

By Barry Wells | May 7, 2019

A-dec is recognized among the leading dental equipment solution providers in the world. Founded in 1964, A-dec designs, manufactures, and markets dental chairs, stools, delivery systems, dental lights, and cabinetry. They came to Fullscope, an Alithya company, to partner on their CRM initiative. 

A-dec's CRM goals revolved around customer experience. Here are the business outcomes they targeted with their implementation of Microsoft Dynamics 365:

  • Provide visibility to their teams
  • Consolidate various databases
  • Improve lead management effectiveness
  • Increase operational efficiency


By partnering with Fullscope, A-dec has not only met their goals, but have also gained a user friendly CRM that is functional for their Sales and Marketing teams and easy to navigate. To continue reading about A-dec and their successful implementation of Dynamics 365, read the full customer story.

About Barry Wells

Barry is certified in Private and Public Cloud, is a Certified Ethical Hacker and is experienced in all facets of Microsoft Dynamics 365 for Customer Engagement/Finance and Operations. His experience allows him to show how a company's Finance department can be a profit center, securely delving out critical real time business information to their business entities driving efficiency and profitability.


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