A-dec is recognized among the leading dental equipment solution providers in the world. Founded in 1964, A-dec designs, manufactures, and markets dental chairs, stools, delivery systems, dental lights, and cabinetry. They came to Fullscope, an Alithya company, to partner on their CRM initiative.
A-dec's CRM goals revolved around customer experience. Here are the business outcomes they targeted with their implementation of Microsoft Dynamics 365:
- Provide visibility to their teams
- Consolidate various databases
- Improve lead management effectiveness
- Increase operational efficiency
By partnering with Fullscope, A-dec has not only met their goals, but have also gained a user friendly CRM that is functional for their Sales and Marketing teams and easy to navigate. To continue reading about A-dec and their successful implementation of Dynamics 365, read the full customer story.