TVS Supply Chain Solutions, a global provider of world-class end-to-end supply chain services, used an ageing CRM solution – Remedy, that was not robust enough to support the company’s growth plans.
The organisation, which is one of the world’s fastest-growing supply chain specialists, also struggled to use the system effectively and efficiently because it had been overly customised.
TVS chose Fullscope, an Alithya company, to implement Microsoft Dynamics 365 because of Fullscope’s fixed-fee services; clearly defined, agile and iterative delivery methodology; and its ability to deliver in a defined timeframe.
In a workshop with Fullscope, TVS selected three outcomes that it would like to achieve using Microsoft Dynamics 365. These were:
- Improve customer service using Voice of the Customer and Customer Service tools
- Improve productivity using the Self-Service Portal, the CRM App for Outlook and Customer Service tools
- Better support management decision making using the Reporting tool
With Microsoft Dynamics 365, there is now a clear roadmap for the adoption of additional capability within the solution to support the organisation’s growth goals.
If you would like to learn more about how Fullscope helped TVS to switch from Remedy to Microsoft Dynamics 365, click here.