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Field Service Mobile Demo – Dynamics 365 for Customer Engagement

By Bill Kinahan | June 11, 2018

Empowering field technicians on the road.

The Field Service mobile application gives field technicians the ability to pull real-time customer information while on the road. Work order mobility equips technicians with all the same information they would see in the office giving them the ability to stay connected to Dynamics 365 anywhere.   

The Field Service mobile app gives technicians the ability to:

  • Update work orders
  • Complete work orders
  • Review customer information
  • Gather information from the customer

Watch this Field Service mobile demonstration to get a look at how a service technician would function day to day. What to expect from this video: Mobile Field Service Technician Scenario

  • Application Interface (Overview)
  • Acceptance of Work Order
  • Completion of Work Order
  • Miscellaneous Onsite Tasks

Microsoft Dynamics 365 Field Service Mobile App Demo



Looking to learn more about Microsoft Dynamics 365’s Field Service application? Take a look at this free on demand webinar An Intro of Field Service Functionality and Capabilities to see exactly how this tool allows users to get the job done right and most importantly connect with customers in a timely and organized manner.


About Bill Kinahan

Bill has been in the IT industry for 23 years and specifically consulting on CRM for 21 years. He has been involved in various industries including manufacturing, public sector and professional services. He has worked in all facets of CRM deployments from both the client and consulting side including sales and delivery. Bill has been involved with Dynamics 365 (formally Microsoft CRM) since its inception in 2003. Bill is a highly knowledgeable resource on the entire Dynamics 365 suite including Field Service and also very strong in the process design needed to implement the tool.


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