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Edgewater Fullscope Blog

Improved Customer Service Through Customer Portals

Sep 21, 2018 6:00 AM

Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever to engage customers in powerful new ways. To deliver personalized and contextual engagement across any channel, manufacturers must provide customers with more visibility and build trust through fast and convenient responses. This engagement approach is built on a combination of predictive analytics, the ability to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs. Customers and businesses can now connect 24/7 through customer service portals.

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Infographic: 3 Best Practices for Sales Pipeline Management

Sep 20, 2018 6:00 AM

Creating and maintaining an accurate sales pipeline is one of the top responsibilities of any sales leader. Organizations need to accurately predict revenue to effectively manage operations, achieve growth targets and profit as a business. However, sales pipeline management can be challenging and comes with its own unique set of best practices. In this infographic we will define 3...

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Lead Generation and Scoring with Microsoft Dynamics 365 for Marketing

Sep 17, 2018 9:52 AM

A big focus in marketing is around finding new leads, qualifying them, and then sending sales-ready leads to salespeople. But it’s so much harder to identify leads now that buyers can conduct research anonymously on the internet, and through channels we can’t control. How can you identify buyers, where they are from, and what information they need when they are on your website?

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Dynamics 365 Connector for LinkedIn Lead Gen Forms

Jun 28, 2018 3:45 AM

Generate quality leads that your sales and marketing teams can nurture and close for you. 

Do you use Sponsored Content, Sponsored InMail, or Dynamic Ads that support LinkedIn Lead Gen Forms in your advertising campaigns on LinkedIn? If you are an existing Microsoft Dynamics 365, Sales customer or reviewing a new CRM this solution is released as for Microsoft Dynamics 365 for Sales, version 9.x and Microsoft Dynamics 365 (online) 2016, version 8.2.x. In Microsoft Dynamics 365 for Marketing.

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Taking Customer Engagement to the Next Level with CRM + LinkedIn

Jun 5, 2018 6:00 AM

How strong are the relationships you’ve built while prospecting and interacting with customers? Take a minute to think about the amount of time and effort that went into starting those relationships and how many systems you’ve worked through to determine all the information you need stemming from one name. Now imagine how much easier that process would be if you could utilize those systems in a unified way. 

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The Power of Connected Insights - Microsoft Relationship Sales Solution

May 23, 2018 3:50 AM

Microsoft and LinkedIn offer solutions that connect previously disconnected business data into a well-structured form that facilitates reasoning over it. The solution 'Microsoft Relationship Sales' combines the world’s leading CRM solution with the worlds leading professional networking platform. Bringing all these systems together means organizations can finally rise above the noise and make intelligent decisions.  

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