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Edgewater Fullscope Blog

A real-world look at digital transformation.

3 Tips to Improve CRM Adoption Rates

By Kelly McDonald | December 17, 2017
CRM is an invaluable tool. Its ease of use and seamless integration with other business applications and tools have helped businesses of all sizes transform their operations. However, even with the mo[...]

First Look at the Microsoft Dynamics 365 New Release – Apps, Mobile and Other

By Art Small | December 11, 2017
Curious about the new Dynamics 365 release (the July release)? Now that it's available, I wanted to touch on some enhancements that have been added to the apps, mobile and other areas within Dynamics [...]

3 Ways CRM Can Benefit Your Business

By Patrick Lewis | December 11, 2017
CRM is an invaluable business tool that enables organizations to build a relationship with their customers. Since customer retention and loyalty both affect a company's revenue, CRM is a management st[...]

CRM Upskilling: Frontline Action Needed To Retain Professional Services Staff

By Donna Coxon | December 6, 2017
“Weaponise your workforce!”  As 2018 approaches, it’s a call to arms increasingly heard as the key to keeping frontline staff empowered, happy and loyal. Particularly in Professional Services, where o[...]

Digital Transformation a Threat to Professional Services or a Passage to Profitability?

By Daniel Spurr | November 29, 2017
One of the prevailing narratives trailing the incoming tidal wave of Industry 4.0 technology is the threat to Professional Services, and the level of future staffing. It was recently predicted by US-b[...]

Aventics Partners with Fullscope for Successful CRM

By Patrick Lewis | November 21, 2017
I recently spent some time with Larry Bowers, the Global CRM Project Leader, a customer of ours with Aventics. I asked Larry to give a high-level background about their CRM project with us, and here's[...]

Building an Effective CRM Strategy

By Pat Lee | November 19, 2017
The CRM industry has changed a lot over the past 5 years. AI-enhanced CRM and many other technologies have added significantly more value. However, many companies still struggle with CRM primarily due[...]

Dynamics 365 Training Program – The Black Belt Series

By Sydney Stoner | November 16, 2017
Have you ever tried driving to a new destination without looking at signs or a roadmap? Unless you're just naturally gifted at navigation or just really great at guessing- it wouldn't be an easy task [...]

Are You Empowered by Your CRM?

By Donna Coxon | November 15, 2017
In the fourth blog from our blog series on the topic of How Professional Services Organisations can thrive in times of turmoil, we explore how a good customer relationship management solution will emp[...]

Transforming Lives with CRM at the Heart

By Jason Earnshaw | November 1, 2017
On the front line with our Delivery team If you know Fullscope and what we are about, you know we are all about showing our clients what success looks like when it comes to implementing solutions. We [...]