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Edgewater Fullscope Blog

Microsoft Dynamics 365 Outlook Client vs Dynamics 365 App for Outlook

Apr 16, 2018 7:00 AM

Over the last several years, the Microsoft Dynamics 365 team has been working on the Dynamics 365 App for Outlook, otherwise known as the “Lightweight” App, a component that works with both the Outlook on desktop, Outlook on the web (aka Outlook Web Access), and in Outlook on a mobile device. As of the fall release in 2017 for Dynamics 365 for Customer Engagement (I’ll use the old prior nomenclature of “CRM” going forward), I feel the App is ready for prime-time use. But what about the classic Outlook Client software application that’s been around for as long as we can remember? Does it still work? While Microsoft announced that is was deprecated in late 2017, that decision was reversed in Q1 2018. Most users still have the lingering question: What is the difference between the two? Let’s answer that.

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What Happens When Appointments Synchronize Between Dynamics 365 and Outlook

Mar 27, 2018 6:00 AM

I’ve been asked many times about how appointment records are synchronized between Dynamics 365 and Outlook.  These questions typically arise because appointments are not as easily understood as other activities such as, emails that clearly have a send button in Dynamics CRM or a Task that isn’t sent out as an email. In this article, we will look specifically at the following setup: Dynamics 365 Online, Server-Side Synchronization, and the Dynamics 365 App for Outlook

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Drive Communication and Collaboration inside Your Company with the Yammer Integration in Dynamics 365

May 21, 2017 8:00 PM

Did you know that many Fortune 500 companies collaborate with Yammer? 85% to be exact. You likely have heard of, or used this leading private social network. Yammer offers your employees a central place to share information – including document creation and editing - and discuss relevant topics in posts. They can share information without having to attend a meeting or even sending an email.

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Microsoft Dynamics 365 App for Outlook

May 8, 2017 8:00 PM

There’s a new Dynamics 365 app that will auto-install in your Outlook the next time you reopen Outlook.  The app works in Outlook 2013 or Outlook 2016, but appears differently in each version. You can also use the Dynamics 365 app from your Office 365 Outlook which you can get to using this link.

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New Consumers and the True Value of Knowledge in Manufacturing

Apr 12, 2017 8:00 PM


Challenging sales potential

According to McKinsey, leading up to 2030 will bring a lot of change. They suggest a real sales potential for you (and every other manufacturer), but that it comes with uncertainties that competing in new markets and selling to new customer profiles brings.

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