Despite Dynamics 365’s CRM for Outlook having talks of being deprecated, Microsoft in recent months, has decided to continue developing this app and keep it within the application. Managing customer information with Microsoft Dynamics 365 is great because you are able to integrate a Microsoft Outlook account and vastly improve customer service.
Long term CRM success often has less to do with the technology you use or the money you spend, and more to do with how you think about CRM adoption. The good news is that even if you are in the middle of a failed CRM initiative now, it's never too late to change the game plan and drive success for your CRM implementation. Below we define 3 steps to support successful CRM adoption:Read More