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Edgewater Fullscope Blog

3 Ways Mobile Communication with Microsoft Dynamics 365 for Field Service Can Reduce Field Service Costs

Jul 18, 2018 6:00 AM

Nothing slows down field agents like lagging communications, poor technology, and missing information. Without a mobile platform, agents must wait until they return to the office to connect to peers and resources, so there is much wasted time on travel and return appointments. Problems that could have been solved in a few moments take longer to fix. Without mobile connectivity, field agents simply don't operate at peak efficiency.

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Microsoft Dynamics 365 Flow for Customer Engagement (CE)

Jul 9, 2018 7:00 AM

Microsoft Dynamics Flow has been around for a while (as long as Dynamics 365), but many organizations are still wondering, “Why might we want to use Flow?” – OR – “How can we start using Flow?” Well, those are great questions! There are many reasons that Flow could aid your organization but the primary reason we see for simple uses of Flow, is to automatically write information from Dynamics 365 for Customer Engagement to another application (I will refer to “D365 CE” or “CRM” going forward in this blog). Let’s explore a little more about the type of technology in general.

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New Solution Release: GDPR Management Solution Version 2.0.0 for Microsoft Dynamics 365 for Customer Engagement

Jul 2, 2018 7:00 AM

About the Solution

Fullscope has released version 2.0.0 of the GDPR Management Solution, which gives clients a robust set of tools to manage their compliance with key aspects of the General Data Protection Regulation (GDPR), approved by the EU Parliament in April of 2016 and enforceable starting May 25, 2018.

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Dynamics 365 Connector for LinkedIn Lead Gen Forms

Jun 28, 2018 3:45 AM

Generate quality leads that your sales and marketing teams can nurture and close for you. 

Do you use Sponsored Content, Sponsored InMail, or Dynamic Ads that support LinkedIn Lead Gen Forms in your advertising campaigns on LinkedIn? If you are an existing Microsoft Dynamics 365, Sales customer or reviewing a new CRM this solution is released as for Microsoft Dynamics 365 for Sales, version 9.x and Microsoft Dynamics 365 (online) 2016, version 8.2.x. In Microsoft Dynamics 365 for Marketing.

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Microsoft Dynamics 365 GDPR Management Solution

Jun 12, 2018 5:00 AM

How well are you managing all the consent and data requests that have been flowing in now that the General Data Protection Regulation (GDPR) has been enforced by the EU parliament? Has the process of addressing compliance been easy? Do you have a reliable and practical solution in place that contains a robust set of tools allowing you to easily manage compliance with key aspects of the General Data Protection Regulation.

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Why Top Manufacturing Trends Right Now Are Relevant to Any-Size Manufacturer

Jun 7, 2018 9:00 AM

Manufacturing leaders are increasingly hearing about IoT and Industry 4.0. They may be forgiven for wondering if they’re relevant to their particular business, the products they make in their particular market place, or even worth thinking about in these uncertain times. But manufacturers are also aware that they now operate in a business environment that is rapidly changing around them. Their businesses increasingly struggle to compete against organisations, which have achieved digital transformation in line with manufacturing trends. IoT and Industry 4.0 are gateway terms that - along with CRM implementation – are driving trends in manufacturing, which organisation decision-makers will have to address if they wish to realistically achieve measurable business outcomes in the new Industry 4.0 world.

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Taking Customer Engagement to the Next Level with CRM + LinkedIn

Jun 5, 2018 6:00 AM

How strong are the relationships you’ve built while prospecting and interacting with customers? Take a minute to think about the amount of time and effort that went into starting those relationships and how many systems you’ve worked through to determine all the information you need stemming from one name. Now imagine how much easier that process would be if you could utilize those systems in a unified way. 

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