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Edgewater Fullscope Blog

Improved Customer Service Through Customer Portals

Sep 21, 2018 6:00 AM

Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever to engage customers in powerful new ways. To deliver personalized and contextual engagement across any channel, manufacturers must provide customers with more visibility and build trust through fast and convenient responses. This engagement approach is built on a combination of predictive analytics, the ability to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs. Customers and businesses can now connect 24/7 through customer service portals.

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Digital Transformation in Chemical Manufacturing

Sep 17, 2018 6:00 AM

To embrace the digital revolution or not to embrace, that is the question. For many chemical manufacturers, the pressure of evolving digital processes is becoming increasingly substantial. After all, if it means staying ahead of the competition, then it’s essential to business survival. Furthermore, the chemical manufacturing industry is complex and therefore requires the most advanced technological tools for optimal and compliant production.

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A Top 10 Software Features List for Drug Development Companies in Phase 3 Trials

Aug 30, 2018 7:00 AM

Drug development costs range from $10M to $2B. According to the Huffington Post, it cost >$1B to develop the blockbuster drug Lipitor. To properly account for and allocate the costs, drug development companies – especially in phase 3 trials – need robust financial software. Robust financial software costs more money. The hardware and information technology staff costs more money – so you need to consider the right technology. The financial software needs to support easy integration of auxiliary software, like clinical trial software. If phase 3 results are promising, drug developers need additional best practice enterprise software to ramp up efficient manufacturing and remain FDA compliant. 

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Conducting Mock or Product Recalls with Microsoft Dynamics

Aug 8, 2018 6:00 AM

Recall - a dreaded word for any food or beverage manufacturer. In the event of an actual recall, your responsiveness and actions will dictate your industry reputation and brand appeal.  Mock recalls help you prepare, but even a mock recall is a stressful event for an organization without the proper systems and procedures in place.  Having to periodically perform quality recall audits comes with the territory of being a food or beverage manufacturer, but the stress does not need to follow along.   

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2 Reasons Why Pharmaceutical Companies Need to Invest in ERP

Jun 27, 2018 7:00 AM

For many large pharmaceutical companies the struggle lies in end-to-end visibility throughout an organization. When visibility throughout an organization is siloed, out-of-date or unclear to those searching, maintaining product information and handling recalls becomes cumbersome and often times can result in noncompliance fees, wasted products and millions of dollars in damage to a company’s bottom line.

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Why Top Manufacturing Trends Right Now Are Relevant to Any-Size Manufacturer

Jun 7, 2018 9:00 AM

Manufacturing leaders are increasingly hearing about IoT and Industry 4.0. They may be forgiven for wondering if they’re relevant to their particular business, the products they make in their particular market place, or even worth thinking about in these uncertain times. But manufacturers are also aware that they now operate in a business environment that is rapidly changing around them. Their businesses increasingly struggle to compete against organisations, which have achieved digital transformation in line with manufacturing trends. IoT and Industry 4.0 are gateway terms that - along with CRM implementation – are driving trends in manufacturing, which organisation decision-makers will have to address if they wish to realistically achieve measurable business outcomes in the new Industry 4.0 world.

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