To embrace the digital revolution or not to embrace, that is the question. For many chemical manufacturers, the pressure of evolving digital processes is becoming increasingly substantial. After all, if it means staying ahead of the competition, then it’s essential to business survival. Furthermore, the chemical manufacturing industry is complex and therefore requires the most advanced technological tools for optimal and compliant production.
Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever to engage customers in powerful new ways. To deliver personalized and contextual engagement across any channel, manufacturers must provide customers with more visibility and build trust through fast and convenient responses. This engagement approach is built on a combination of predictive analytics, the ability to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs. Customers and businesses can now connect 24/7 through customer service portals.Read More