Edgewater Fullscope Blog

Field Service Overview and Demo — Dynamics 365 for Customer Engagement

May 2, 2018 7:00 AM

A complete field service management solution provides the best approach for enhanced customer communication and optimized scheduling services.

Have you ever called your cable service provider, waited for what seems like forever to speak with someone about an issue, only to later have their technician show up at the wrong time or not have the tools equipped to fix your problem? Situations like that can easily be avoided with the right management solution for field services. When you have the ability to properly schedule the appropriate resource based on skill set and/or location, it eliminates the occurrence of botched visits due to time mishaps or insufficient skills for that particular assignment.  Additionally, you can even enable your field service techs on a mobile device for completion of work orders, taking pictures and customer signature.

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Dynamics 365- Field Service

Nov 8, 2017 7:00 PM

In the previous blog, Dynamics 365- Customer Service we discussed the capabilities of this solution and began with a scenario of how this app can be used by the customer service agent. Now, let's move on to what happens within the Field Service application.

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Service, Service, Service

Sep 27, 2017 8:00 PM

In our previous blog- "Dynamics 365- The Art of the Possible", we discussed the importance behind Microsoft Dynamics 365 and the stride it's taking towards digital transformation. Now, let's dive deeper into the functionality of this software and what it can deliver from the CRM and Service portion of the suite

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Dynamics 365 – The Art of the Possible

Sep 12, 2017 8:00 PM

What is Microsoft Dynamics 365? Before we answer this question- let's discuss what was offered before Dynamics 365. Historically, there was CRM online, which you could also get as an on premise version and there was Dynamics AXE. There was a separate system where CRM users, for the most part, functioned in a CRM environment, with minimal connections to ERP. Users would have separate CRM and ERP systems, and would have to navigate between the two in order to execute a full end-to-end process. However, Microsoft's former release rebranded these two tools and combined them in a force known as Dynamics 365.

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Top Departmental Benefits with Microsoft Dynamics 365

Jun 13, 2017 8:00 PM

Did you know you can address business processes across your business – from Sales to Operations – with a single solution? One platform that offers traditional ERP AND CRM functionality? Microsoft brings it all together with Microsoft Dynamics 365. See quick benefit highlights to your key departments in this article.

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Edgewater Fullscope Announces Participation at the 2017 NADITA Conference

Apr 10, 2017 8:00 PM


Helping Equipment Dealers Transform Their Business to Win Big

Athens, AL — April 11, 2017 — Edgewater Fullscope, Inc., a wholly-owned subsidiary of Edgewater Technology, Inc. (NASDAQ: EDGW) and leading provider of Microsoft Dynamics 365 (formerly Dynamics AX and CRM), a modern technology platform for manufacturers, will be exhibiting for the second consecutive year at the 2017 NADITA (North American Dealer Information Technology Association) Conference. The NADITA Conference is the annual meeting of Caterpillar Dealer technology leaders and personnel. This event, which attracts Caterpillar dealers from around the world, will be held at the ARIA Resort & Casino in Las Vegas, April 24-27.

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Dynamics 365 Insight Series On Demand

Mar 22, 2017 8:00 PM

Is the stage set for your company’s Digital Transformation? Watch this new series to see how you can capture new opportunities across your organization as you bring people, data and your company’s processes together. Our Dynamics 365 Insight Series is designed to provide your team with the information and perspective needed to assess where your organization currently fits in the Microsoft's New Dynamics 365 Platform. Our experts, execs and a few friends from Microsoft, participated in these sessions to provide all of the insight you need to successfully navigate your own personal Dynamics 365 journey. Join us and learn more.

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