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Edgewater Fullscope Blog

Equipment Distributors: How-to Protect Your Current Share of Wallet

Sep 18, 2018 6:00 AM

Optimizing the Lifecycle for Each Piece of Equipment

What if you could gain detailed visibility into the equipment that a customer purchased or rented, including all the related technical information, trade information, usage, opportunities and service calls — as well as customer service agreements and warranty information?

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Briggs Equipment Partners with Edgewater Fullscope - The Go To Partner for Equipment Dealers - for Microsoft Dynamics 365 Implementation

Aug 28, 2018 8:00 AM

When Briggs Equipment decided it was time to implement a CRM, they found Fullscope and Microsoft Dynamics 365 to be the obvious choice. Fullscope's experience with equipment dealers on the Microsoft Dynamics CE platform coupled with the features and functionality of Dynamics 365 made their decision a no-brainer. 

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Smarter Account Management in Equipment Distribution

Jun 26, 2018 6:00 AM

Do you have one place your sales team can go to see a 360 degree view of your customers? A full view of each customer can keep salespeople informed about service history for example, so they can effectively speak to it with customers. It helps them have more relevant conversations about usage, lease renewals and potential purchases.

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3 Options for Equipment Dealers to Maintain Consistency in Their CRM and ERP Data

Feb 23, 2018 7:00 AM

Accurate data management is a fundamental process for equipment dealers, especially between multiple systems. There are different types of methods that can be applied when managing records in Dynamics 365, specifically when it comes to ERP and CRM integration. Logging information, whether it be through your ERP system or CRM, requires careful tracking in order to maintain accurate and organized records during the constant flow of information between the two systems.  The process can be manually driven to ensure a person is reviewing each change to fully automated. 

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Updated Solution Release: Equipment Dealer Solution Version 2.0.0 for Microsoft Dynamics 365 Customer Engagement

Oct 8, 2017 8:00 PM

Client relationships and maximizing follow on sales are critical. Most Equipment Distributors see 80% or more of their ongoing revenue come from existing customers. How can you improve Account and Sales Management with the resources and insights into your data? Fullscope has created an Equipment Dealer Solution with Microsoft Dynamics 365 that focuses on Sales, Marketing and Customer Service productivity and insights.

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Updated Solution Release: Equipment Dealer Solution Version 1.2.0 for Microsoft Dynamics 365 Customer Engagement

Jun 27, 2017 8:00 PM

Client relationships and maximizing follow on sales are critical for every Equipment Dealer organization where typically 80%+ revenue comes from existing customers. The key question for Equipment Dealers is - How can you improve account and sales management with your current resources and data? Fullscope has created an Equipment Dealer Solution with Microsoft Dynamics 365 that focuses on sales, marketing and customer service productivity and insights.

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Edgewater Fullscope Announces Participation at the 2017 NADITA Conference

Apr 10, 2017 8:00 PM


Helping Equipment Dealers Transform Their Business to Win Big

Athens, AL — April 11, 2017 — Edgewater Fullscope, Inc., a wholly-owned subsidiary of Edgewater Technology, Inc. (NASDAQ: EDGW) and leading provider of Microsoft Dynamics 365 (formerly Dynamics AX and CRM), a modern technology platform for manufacturers, will be exhibiting for the second consecutive year at the 2017 NADITA (North American Dealer Information Technology Association) Conference. The NADITA Conference is the annual meeting of Caterpillar Dealer technology leaders and personnel. This event, which attracts Caterpillar dealers from around the world, will be held at the ARIA Resort & Casino in Las Vegas, April 24-27.

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4 Ways for Equipment Dealers to Improve Account Management with Microsoft Dynamics 365

Dec 14, 2016 7:00 PM

Client relationships are critical for every Equipment Dealer organization where typically 80% or more of their ongoing revenue comes from existing customers. The key question for Equipment Dealers is how they can improve the way that they do Account Management with the resources and insights into the data that they have. Fullscope has created an Equipment Dealer Solution with Microsoft Dynamics 365 (the next version of Microsoft Dynamics CRM Online) that focuses on Sales, Marketing and Customer Service productivity and insights.

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