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Edgewater Fullscope Blog

Improved Customer Service Through Customer Portals

Sep 21, 2018 6:00 AM

Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever to engage customers in powerful new ways. To deliver personalized and contextual engagement across any channel, manufacturers must provide customers with more visibility and build trust through fast and convenient responses. This engagement approach is built on a combination of predictive analytics, the ability to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs. Customers and businesses can now connect 24/7 through customer service portals.

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Equipment Distributors: How-to Protect Your Current Share of Wallet

Sep 18, 2018 6:00 AM

Optimizing the Lifecycle for Each Piece of Equipment

What if you could gain detailed visibility into the equipment that a customer purchased or rented, including all the related technical information, trade information, usage, opportunities and service calls — as well as customer service agreements and warranty information?

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Lead Generation and Scoring with Microsoft Dynamics 365 for Marketing

Sep 17, 2018 9:52 AM

A big focus in marketing is around finding new leads, qualifying them, and then sending sales-ready leads to salespeople. But it’s so much harder to identify leads now that buyers can conduct research anonymously on the internet, and through channels we can’t control. How can you identify buyers, where they are from, and what information they need when they are on your website?

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Digital Transformation in Chemical Manufacturing

Sep 17, 2018 6:00 AM

To embrace the digital revolution or not to embrace, that is the question. For many chemical manufacturers, the pressure of evolving digital processes is becoming increasingly substantial. After all, if it means staying ahead of the competition, then it’s essential to business survival. Furthermore, the chemical manufacturing industry is complex and therefore requires the most advanced technological tools for optimal and compliant production.

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D365UG|AXUG Summit 2018 in Phoenix!

Sep 11, 2018 5:00 AM

 Join Edgewater Fullscope at D365UG|AXUG Summit, October 15-18, at the Phoenix Convention Center. Summit is the leading live conference featuring user-produced education on how to maximize the performance of Microsoft Dynamics 365, AX and CRM.

Edgewater Fullscope is a Summit platinum sponsor and our booth number is 1116. Check out the list of pre-academy training courses and sessions Fullscope is leading.

Read this infographic to discover why you should attend Summit|AXUG in Phoenix! 

 

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D365UG|CRMUG Summit 2018 in Phoenix!

Sep 10, 2018 9:28 AM

Join Edgewater Fullscope at D365UG|CRMUG Summit, October 15-18, at the Phoenix Convention Center. Summit is the leading live conference featuring user-produced education on how to maximize the performance of Microsoft Dynamics 365, AX and CRM.

Edgewater Fullscope is a Summit platinum sponsor and our booth number is 1116. Check out the list of pre-academy training courses and sessions Fullscope is leading.

Read this infographic to discover why you should attend D365|CRMUG Summit in Phoenix! 

 

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Top 3 Ways Microsoft Dynamics 365 for Field Service Can Boost Your Company’s Customer Satisfaction

Sep 5, 2018 7:00 AM

Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vice versa: if you tried to fit a few more appointments into each day, you might compromise on work quality or customer interactions.

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A Top 10 Software Features List for Drug Development Companies in Phase 3 Trials

Aug 30, 2018 7:00 AM

Drug development costs range from $10M to $2B. According to the Huffington Post, it cost >$1B to develop the blockbuster drug Lipitor. To properly account for and allocate the costs, drug development companies – especially in phase 3 trials – need robust financial software. Robust financial software costs more money. The hardware and information technology staff costs more money – so you need to consider the right technology. The financial software needs to support easy integration of auxiliary software, like clinical trial software. If phase 3 results are promising, drug developers need additional best practice enterprise software to ramp up efficient manufacturing and remain FDA compliant. 

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