Mar 28, 2018 7:00 AM
A transformation does not happen overnight. It is a long and sometimes painful process that never really ends. The rate of innovation and change is increasing and new business and customer needs will constantly emerge.
Feb 27, 2018 3:15 AM
Feb 20, 2018 3:37 AM
CRM is already providing real world benefits to BDO Drive
Read More
Feb 7, 2018 8:55 AM
CFO’s are closest to the critical financial data and health of their organisation and should be well placed to act as a business advisor by leveraging this information to guide plans for increasing profits and reducing costs.
Read More
Jan 26, 2018 9:24 AM
“Maximising satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift sales revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 per cent.”*
Read More
Jan 24, 2018 8:41 AM
“75 percent of manufacturers feel they do not have sufficient understanding of the issues and implications of Industry 4.0 and its threats and opportunities.”*
Read More
Jan 19, 2018 8:34 AM
“Employees who are engaged and thriving are 59 percent less likely to look for a job with a different organisation in the next 12 months”*
Customer satisfaction is not just for external customers. The challenge for financial services firms is to find and keep talented employees, who are vital to the continuity and success of their business. Keeping those employees happy and engaged will help to retain them.
Jan 18, 2018 8:32 AM
“The New Health Economy will focus increasingly on paying for the value rather than the volume of medical care; in other words, it will be a more consumer-facing industry.”*
Read More
Jan 16, 2018 8:22 AM
“Chemical companies have long struggled to make the shift from ‘product sellers’ to ‘solution providers’ in the customer-facing aspect of their business. Digitisation can make a big difference in this regard.”*
Read More
Jan 10, 2018 8:23 PM
The IIoT is the manufacturers’ version of the Internet of Things, (think smart watches or smart fridges), where sensors embedded in technology collect data and analyse it. In the IIoT, these sensors can collect data from machinery on the production line to help with maintenance, prevent stoppages and increase efficiency. Data collected from the sensors, combined with data from CRM, ERP and other digitised services, can be analysed and will help to make the factory not only more efficient, but more effective too.
Read MoreO'Neal Steel
O’Neal Steel – increased growth and reduced response times
