Edgewater Fullscope Blog

For Manufacturers, Digital Darwinism is Unkind to Those Who Wait

Jul 25, 2018 6:00 AM

I often like to reference this quote from R “Ray” Wang, the founder and chairman of Silicon Valley-based Constellation Research, and an expert on manufacturing digital disruption. What he’s saying is: transform now or fall behind and I honestly feel that rings so true in this rapidly evolving digital age.

By John Scandar
manufacturing, digital transformation, Microsoft Dynamics 365

Are Your Professional Services Competitors Already Using CRM?

Jun 12, 2018 10:34 AM

Professional Services and coming to terms with Digital Transformation!

By Saleem Chohan
digital transformation, Professional Services, Fullscope, Industry 4.0, CRM solution

Does Your Manufacturing Business Have the Right Culture for Digital Transformation?

Apr 30, 2018 8:54 AM

Do you find yourself getting caught-up in the word digital transformation without necessarily thinking about what it actually means? You hear it used everywhere and even sprinkle it into your own conversations, but is the knowledge really there? This idea focuses on the notion that manufacturers should not only work towards attaining digital transformation but fully understanding what it truly means to achieve it as well. Digital Transformation doesn’t happen by just implementing a new system. And it is more than just generating tons of data and having dashboards. For manufacturers to truly be transformed, you have to have the right environment – the right culture.

By Steve Reed
manufacturing, digital transformation, ERP, Microsoft Dynamics, Microsoft Dynamics 365

The Seven Keys to a Successful Digital Transformation

Mar 28, 2018 7:00 AM

A transformation does not happen overnight. It is a long and sometimes painful process that never really ends. The rate of innovation and change is increasing and new business and customer needs will constantly emerge.

By Ori Fishler
digital transformation, Data Security, sales technology, Technology, Analytics, Cloud, Data, Industry 4.0 technology, Manufacturing Technology, Digital Agility Gap Test

Gain New Levels of Visibility For Your Business With CRM

Feb 27, 2018 3:15 AM

Fullscope's customer ANS, the UK's #1 Cloud Service Provider, has gained a new level of visibility and insight with Microsoft Dynamics 365 for Sales (CRM).

By Daniel Spurr
CRM, digital transformation, Customer Relationships, Dynamics 365, new digital order, Professional Services, PSO, CRM for customer experience, CRM for Sales, Industry 4.0, CRM for IT services, Management reporting

CRM for Financial Services – A Real World Example

Feb 20, 2018 3:37 AM

CRM is already providing real world benefits to BDO Drive

By Natasha Spurr
CRM, digital transformation, Dynamics 365, professional service firms, PSO, Client Engagement, CRM for Accountancy, Client relationship, CRM for Financial Services

How CRM Helps The CFO

Feb 7, 2018 8:55 AM

CFO’s are closest to the critical financial data and health of their organisation and should be well placed to act as a business advisor by leveraging this information to guide plans for increasing profits and reducing costs.

By Natasha Spurr
CRM, digital transformation, Dynamics 365, new digital order, CFO

Improve Customer Satisfaction with Every Interaction

Jan 26, 2018 9:24 AM

“Maximising satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift sales revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 per cent.”*

By Tony Walmsley
CRM, digital transformation, Customer Relationships, Dynamics 365, new digital order, Professional Services, PSO, CRM for customer experience, digital disruptor, CRM for IT services, CRM for customer satisfaction

Demystifying Industry 4.0 Threats and Opportunities

Jan 24, 2018 8:41 AM

“75 percent of manufacturers feel they do not have sufficient understanding of the issues and implications of Industry 4.0 and its threats and opportunities.”*

By Saleem Chohan
CRM, digital transformation, Dynamics 365, new digital order, Business Intelligence (BI), CRM for customer experience, Data, digital disruptor, IIoT, Industry 4.0, New Health Economy, CRM for life sciences, CRM for medical devices

How CRM Can Help Manage Employee Expectation

Jan 19, 2018 8:34 AM

“Employees who are engaged and thriving are 59 percent less likely to look for a job with a different organisation in the next 12 months”*

Customer satisfaction is not just for external customers. The challenge for financial services firms is to find and keep talented employees, who are vital to the continuity and success of their business. Keeping those employees happy and engaged will help to retain them.

By Jason Earnshaw
CRM, digital transformation, Customer Relationships, Dynamics 365, Mindset, new digital order, Professional Services, PSO, CRM for customer experience, digital disruptor, Industry 4.0

All posts Next -->

For Manufacturers, Digital Darwinism is Unkind to Those Who Wait

Are Your Professional Services Competitors Already Using CRM?

Does Your Manufacturing Business Have the Right Culture for Digital Transformation?

The Seven Keys to a Successful Digital Transformation

Gain New Levels of Visibility For Your Business With CRM

CRM for Financial Services – A Real World Example

How CRM Helps The CFO

Improve Customer Satisfaction with Every Interaction

Demystifying Industry 4.0 Threats and Opportunities

How CRM Can Help Manage Employee Expectation

Case Study

CATEGORIES

Subscribe

Your Industry

Why Fullscope

Why Microsoft

Resources

Contact Us