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Edgewater Fullscope Blog

Does Your Manufacturing Business Have the Right Culture for Digital Transformation?

Apr 30, 2018 8:54 AM

Do you find yourself getting caught-up in the word digital transformation without necessarily thinking about what it actually means? You hear it used everywhere and even sprinkle it into your own conversations, but is the knowledge really there? This idea focuses on the notion that manufacturers should not only work towards attaining digital transformation but fully understanding what it truly means to achieve it as well. Digital Transformation doesn’t happen by just implementing a new system. And it is more than just generating tons of data and having dashboards. For manufacturers to truly be transformed, you have to have the right environment – the right culture. 

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Improve Customer Satisfaction with Every Interaction

Jan 26, 2018 9:24 AM

“Maximising satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift sales revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 per cent.”*

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How CRM Can Help Manage Employee Expectation

Jan 19, 2018 8:34 AM

“Employees who are engaged and thriving are 59 percent less likely to look for a job with a different organisation in the next 12 months”*

Customer satisfaction is not just for external customers. The challenge for financial services firms is to find and keep talented employees, who are vital to the continuity and success of their business. Keeping those employees happy and engaged will help to retain them.

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