Edgewater Fullscope Blog

Improve Customer Satisfaction with Every Interaction

Jan 26, 2018 9:24 AM

“Maximising satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift sales revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 per cent.”*

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How CRM Can Help Manage Employee Expectation

Jan 19, 2018 8:34 AM

“Employees who are engaged and thriving are 59 percent less likely to look for a job with a different organisation in the next 12 months”*

Customer satisfaction is not just for external customers. The challenge for financial services firms is to find and keep talented employees, who are vital to the continuity and success of their business. Keeping those employees happy and engaged will help to retain them.

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Getting to the Heart of Data for Life Science Organisations

Jan 18, 2018 8:32 AM

“The New Health Economy will focus increasingly on paying for the value rather than the volume of medical care; in other words, it will be a more consumer-facing industry.”*

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How Chemical Manufacturers Can Make the Switch from Product Seller to Solution Provider

Jan 16, 2018 8:22 AM

“Chemical companies have long struggled to make the shift from ‘product sellers’ to ‘solution providers’ in the customer-facing aspect of their business. Digitisation can make a big difference in this regard.”*

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How Manufacturers Can Make Use of the Industrial Internet of Things (IIOT), Data and Security to Make Informed Decisions

Jan 10, 2018 8:23 PM

The IIoT is the manufacturers’ version of the Internet of Things, (think smart watches or smart fridges), where sensors embedded in technology collect data and analyse it. In the IIoT, these sensors can collect data from machinery on the production line to help with maintenance, prevent stoppages and increase efficiency. Data collected from the sensors, combined with data from CRM, ERP and other digitised services, can be analysed and will help to make the factory not only more efficient, but more effective too.

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Playing a “Joined Up” Team Game in the Industrial IoT - Don't Sit on the Bench!

Dec 11, 2017 7:00 PM

“Industrial Internet of Things” – Deal or No Deal?  Alongside “Industry 4.0”, it’s a question that manufacturers are increasingly being forced to consider. IIoT is one of the big financial boxes of future survival that every company player now needs to be opening up. But are some manufacturers dismissing it as the latest hyped up fad to distract them from getting on with business they know and trust? While others say “it’s all very interesting” and “yeah, they may take a look at some point - definitely.”

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