Edgewater Fullscope Blog

Parature and Social Media for Customer Service in Microsoft Dynamics CRM

Nov 17, 2014 7:00 PM

November Blog Series: Tools We're Thankful For

Insights From: Mary Bradley (Business Development Manager) and Art Small (CRM Solutions Consultant)

Microsoft Dynamics CRM is now better equipped to handle customer service issues thanks to Parature Social Monitor. This new service allows the user to monitor and respond to customer service issues from multiple social media channels. 

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