Edgewater Fullscope Blog

Customer Service Portal — Dynamics 365 for Customer Engagement

Apr 18, 2018 6:00 AM

The main ingredient to most successful businesses are happy customers. When you understand your customers you then create meaningful relationships that lead to positive ROI’s and business outcomes. In order to achieve that understanding, communication is KEY and with Microsoft Dynamics for Customer Engagement – Customer Portals provide just that. 

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Insights for Manufacturers: 5 Steps for Service Leaders to Empower Employees

Nov 12, 2017 7:00 PM

The previous blog in this serious, Insights for Manufacturers: 4 Steps Sales Leaders Should take to Empower Employees revealed that certain actions from sales leaders are essential for giving employees the ability to effectively work and achieve business goals. 

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How Technology can Drive your Customer Service Transformation

Jul 17, 2017 8:00 PM

Progressive service firms understand the need to replace outdated and disparate technologies with holistic solutions that integrate sales, service and marketing efforts. Today’s cloud based technology solutions enable services firms to connect with employees and customers at any time, across any device - a level of connectivity that legacy systems can’t provide. To truly drive a transformation in your customer experience, you have to consider the changing role that technology plays in your business. Begin by considering what areas of the customer experience you want to prioritize for improvement and what business impact you’re looking to achieve. Once you’ve identified your key business outcomes or goals, you can work with a trusted technology advisor to build a plan for the underlying technology you’ll need.

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Top Departmental Benefits with Microsoft Dynamics 365

Jun 13, 2017 8:00 PM

Did you know you can address business processes across your business – from Sales to Operations – with a single solution? One platform that offers traditional ERP AND CRM functionality? Microsoft brings it all together with Microsoft Dynamics 365. See quick benefit highlights to your key departments in this article.

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Get Connected to Get Ahead

May 16, 2017 8:00 PM


Technological advances have changed the way we live, the way we work and our expectations.

CRM can connect your customers and your workforce and help you to exceed expectations. Not that long ago, the whole family used to have to take a trip to the supermarket on a Saturday morning to get the weekly groceries. Children were bored, the supermarket was busy and the parents must have been pretty stressed.

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Top 4 Reasons Digital Transformation is Key in Manufacturing

May 10, 2017 8:00 PM

How do you help your sales team have a more streamlined sales process? Or better manage the buying process? How do your sales managers coach their teams more effectively? In manufacturing, digital transformation is where you want to start in answering these questions. Read on for 4 reasons why digital transformation is important in manufacturing.

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Year of The Customer

Aug 18, 2015 8:00 PM

[vc_row][vc_column][vc_column_text disable_pattern="true" align="left" margin_bottom="0"]Whether you are an existing Microsoft customer or not delivering consistent and higher levels of customer service are an everyday challenge. We have reviewed some of the best independent research reports and here are some of the key findings.

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