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Edgewater Fullscope Blog

A real-world look at digital transformation.

Overview of Unit 4 PSA Suite Microsoft Dynamics 365

By Donna Coxon | September 24, 2018
Project management – planning, organizing and managing the effort to accomplish a successful project within a business. In order to ensure a smooth and organized process, project management tools are [...]

Improved Customer Service Through Customer Portals

By Pat Lee | September 21, 2018
Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever t[...]

Lead Generation and Scoring with Microsoft Dynamics 365 for Marketing

By Lisa Dunham | September 17, 2018
A big focus in marketing is around finding new leads, qualifying them, and then sending sales-ready leads to salespeople. But it’s so much harder to identify leads now that buyers can conduct research[...]

Top 3 Ways Microsoft Dynamics 365 for Field Service Can Boost Your Company’s Customer Satisfaction

By Bill Kinahan | September 5, 2018
Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vic[...]

How to Export Data from Dynamics 365 to Excel and Back Again

By Bill Kinahan | August 28, 2018
Exporting data from Excel to Dynamics 365 has always been a nifty functionality available. With recent updates that have been made, there are some capabilities surrounding this functionality that have[...]

How Marketing Can Help Sales Succeed

By Natasha Spurr | August 3, 2018
Todays buyers are choosing the way they want to engage with your company and brand and that change creates an increasing pressure on sales and marketing teams to become aligned.

Top Ways Marketing Can Help Sales Succeed

By Natasha Spurr | July 25, 2018
Are your sales and marketing teams connected simultaneously with important data, customer engagement, sales processes and shared sales objectives?

Microsoft Dynamics 365 for Marketing

By Natasha Spurr | July 17, 2018
Recently launched Microsoft Dynamics 365 for Marketing will replace the retiring Microsoft Dynamics Marketing (MDM). Microsoft has developed the new product as a marketing automation suite centered on[...]

Microsoft Dynamics 365 Flow for Customer Engagement (CE)

By Art Small | July 9, 2018
Microsoft Dynamics Flow has been around for a while (as long as Dynamics 365), but many organizations are still wondering, “Why might we want to use Flow?” – OR – “How can we start using Flow?” Well, [...]

What Optimizing Your ERP Services Should Look Like After Go-Live

By Beth Wells | June 14, 2018
Making the most effective use of your ERP solution after implementation supports many organizational objectives.  You built a well-established foundation that can expand over time, but now what?

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