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Edgewater Fullscope Blog

Improved Customer Service Through Customer Portals

Sep 21, 2018 6:00 AM

Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever to engage customers in powerful new ways. To deliver personalized and contextual engagement across any channel, manufacturers must provide customers with more visibility and build trust through fast and convenient responses. This engagement approach is built on a combination of predictive analytics, the ability to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs. Customers and businesses can now connect 24/7 through customer service portals.

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Lead Generation and Scoring with Microsoft Dynamics 365 for Marketing

Sep 17, 2018 9:52 AM

A big focus in marketing is around finding new leads, qualifying them, and then sending sales-ready leads to salespeople. But it’s so much harder to identify leads now that buyers can conduct research anonymously on the internet, and through channels we can’t control. How can you identify buyers, where they are from, and what information they need when they are on your website?

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Top 3 Ways Microsoft Dynamics 365 for Field Service Can Boost Your Company’s Customer Satisfaction

Sep 5, 2018 7:00 AM

Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vice versa: if you tried to fit a few more appointments into each day, you might compromise on work quality or customer interactions.

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Microsoft Dynamics 365 Flow for Customer Engagement (CE)

Jul 9, 2018 7:00 AM

Microsoft Dynamics Flow has been around for a while (as long as Dynamics 365), but many organizations are still wondering, “Why might we want to use Flow?” – OR – “How can we start using Flow?” Well, those are great questions! There are many reasons that Flow could aid your organization but the primary reason we see for simple uses of Flow, is to automatically write information from Dynamics 365 for Customer Engagement to another application (I will refer to “D365 CE” or “CRM” going forward in this blog). Let’s explore a little more about the type of technology in general.

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Field Service Mobile Demo – Dynamics 365 for Customer Engagement

Jun 11, 2018 7:00 AM

Empowering field technicians on the road.

The Field Service mobile application gives field technicians the ability to pull real-time customer information while on the road. Work order mobility equips technicians with all the same information they would see in the office giving them the ability to stay connected to Dynamics 365 anywhere.   

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