Edgewater Fullscope Blog

New Way to Power Sales Professionals

Apr 11, 2018 2:00 AM

Both LinkedIn and Microsoft endeavor to empower people and organizations. With Microsoft’s acquisition of LinkedIn in 2017, there is a great opportunity to help customers of both platforms benefit from digital technology and the new opportunities created by the digital economy.

Read More

Improve Customer Satisfaction with Every Interaction

Jan 26, 2018 9:24 AM

“Maximising satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift sales revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 per cent.”*

Read More

How CRM Can Help Manage Employee Expectation

Jan 19, 2018 8:34 AM

“Employees who are engaged and thriving are 59 percent less likely to look for a job with a different organisation in the next 12 months”*

Customer satisfaction is not just for external customers. The challenge for financial services firms is to find and keep talented employees, who are vital to the continuity and success of their business. Keeping those employees happy and engaged will help to retain them.

Read More

3 Ways CRM Can Benefit Your Business

Dec 11, 2017 7:00 PM

CRM is an invaluable business tool that enables organizations to build a relationship with their customers. Since customer retention and loyalty both affect a company's revenue, CRM is a management strategy that helps businesses grow and scale effectively. 

Read More

5 Development Areas for Manufacturers

May 14, 2017 8:00 PM

With economic and political upheaval across the globe manufacturing organisations are facing challenges and opportunities. One of the hurdles emerging now has to do with the ability to harness the opportunities that will come out of new and changing markets.

Read More

Top 4 Reasons Digital Transformation is Key in Manufacturing

May 10, 2017 8:00 PM

How do you help your sales team have a more streamlined sales process? Or better manage the buying process? How do your sales managers coach their teams more effectively? In manufacturing, digital transformation is where you want to start in answering these questions. Read on for 4 reasons why digital transformation is important in manufacturing.

Read More