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Edgewater Fullscope Blog

A real-world look at digital transformation.

Measuring the Business Value of Online CRM

By Saleem Chohan | October 12, 2018
A move to the cloud makes sense for the IT department, allowing it to work more efficiently and effectively. But how can you measure the business value of a move to online CRM? One way to consider thi[...]

Refine Data and Gather Intelligent Insight with Microsoft Dynamics 365

By Bill Kinahan | October 8, 2018
Clive Humby, UK mathematician and architect of Tesco’s Clubcard, famously said in 2006, “Data is the new oil. It’s valuable, but if unrefined it cannot really be used. It has to be… [transformed into][...]

How Do the Features of Dynamics 365 Online Compare to On-premises CRM?

By Natasha Spurr | October 5, 2018
You may have had your CRM for a little while now. You bought in the software and hardware, installed it and you maintain it for the company. It serves you well, so long as you keep on top of the upgra[...]

Overview of Unit 4 PSA Suite Microsoft Dynamics 365

By Donna Coxon | September 24, 2018
Project management – planning, organizing and managing the effort to accomplish a successful project within a business. In order to ensure a smooth and organized process, project management tools are [...]

Improved Customer Service Through Customer Portals

By Pat Lee | September 21, 2018
Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever t[...]

Equipment Distributors: How-to Protect Your Current Share of Wallet

By Kelly McDonald | September 18, 2018
Optimizing the Lifecycle for Each Piece of Equipment What if you could gain detailed visibility into the equipment that a customer purchased or rented, including all the related technical information,[...]

Top 3 Ways Microsoft Dynamics 365 for Field Service Can Boost Your Company’s Customer Satisfaction

By Bill Kinahan | September 5, 2018
Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vic[...]

How to Export Data from Dynamics 365 to Excel and Back Again

By Bill Kinahan | August 28, 2018
Exporting data from Excel to Dynamics 365 has always been a nifty functionality available. With recent updates that have been made, there are some capabilities surrounding this functionality that have[...]

6 Existing Customer Additional Revenue Opportunities for Equipment Dealers

By Alison Parker | August 21, 2018
Additional revenue opportunities, is business that you didn’t get from a customer at the initial sale. After initial purchase, there are potentially multiple follow-on sales and cross-sell opportuniti[...]

Four Ways to Optimize Inventory Management in a Digital Landscape

By Cyndi Whitehead | August 16, 2018
When it comes to manufacturing, a more intelligent supply chain can enable greater efficiencies and, therefore, greater returns on investment. Up to 50-70% of a company’s profits can be eaten up with [...]