<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=259446424624044&amp;ev=PageView&amp;noscript=1">

Edgewater Fullscope Blog

Improved Customer Service Through Customer Portals

Sep 21, 2018 6:00 AM

Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever to engage customers in powerful new ways. To deliver personalized and contextual engagement across any channel, manufacturers must provide customers with more visibility and build trust through fast and convenient responses. This engagement approach is built on a combination of predictive analytics, the ability to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs. Customers and businesses can now connect 24/7 through customer service portals.

Read More

Equipment Distributors: How-to Protect Your Current Share of Wallet

Sep 18, 2018 6:00 AM

Optimizing the Lifecycle for Each Piece of Equipment

What if you could gain detailed visibility into the equipment that a customer purchased or rented, including all the related technical information, trade information, usage, opportunities and service calls — as well as customer service agreements and warranty information?

Read More

Top 3 Ways Microsoft Dynamics 365 for Field Service Can Boost Your Company’s Customer Satisfaction

Sep 5, 2018 7:00 AM

Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vice versa: if you tried to fit a few more appointments into each day, you might compromise on work quality or customer interactions.

Read More

Microsoft PowerApps is the Easy Button for Creating Business Apps

Aug 15, 2018 6:00 AM

Microsoft launched PowerApps just over 18 months ago and since then Microsoft has seen amazing engagement from both customers and partners. Over 200,000 organizations have built some amazing apps – transforming how they work. App examples include audits for retail stores, buying cars at auctions, managing wind farms and more. In March Microsoft bought PowerApps together with the platform that powers Dynamics 365, more technical information from Microsoft can be read HERE.

Read More

Visual Learning Helps – How the Corporate Training Program Leads to CRM Adoption

Aug 9, 2018 6:00 AM

Your company has just implemented a CRM system, great! But do you have a solid strategy on how your employees will use this new software and become a high performing organization? To be successful, your team needs an effective training program that allows users to retain more than just a small percentage of information. The question is, what type of training and how do you deliver it?

Read More