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Edgewater Fullscope Blog

Microsoft Dynamics 365 Flow for Customer Engagement (CE)

Jul 9, 2018 7:00 AM

Microsoft Dynamics Flow has been around for a while (as long as Dynamics 365), but many organizations are still wondering, “Why might we want to use Flow?” – OR – “How can we start using Flow?” Well, those are great questions! There are many reasons that Flow could aid your organization but the primary reason we see for simple uses of Flow, is to automatically write information from Dynamics 365 for Customer Engagement to another application (I will refer to “D365 CE” or “CRM” going forward in this blog). Let’s explore a little more about the type of technology in general.

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Dynamics 365 Connector for LinkedIn Lead Gen Forms

Jun 28, 2018 3:45 AM

Generate quality leads that your sales and marketing teams can nurture and close for you. 

Do you use Sponsored Content, Sponsored InMail, or Dynamic Ads that support LinkedIn Lead Gen Forms in your advertising campaigns on LinkedIn? If you are an existing Microsoft Dynamics 365, Sales customer or reviewing a new CRM this solution is released as for Microsoft Dynamics 365 for Sales, version 9.x and Microsoft Dynamics 365 (online) 2016, version 8.2.x. In Microsoft Dynamics 365 for Marketing.

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Microsoft Dynamics 365 GDPR Management Solution

Jun 12, 2018 5:00 AM

How well are you managing all the consent and data requests that have been flowing in now that the General Data Protection Regulation (GDPR) has been enforced by the EU parliament? Has the process of addressing compliance been easy? Do you have a reliable and practical solution in place that contains a robust set of tools allowing you to easily manage compliance with key aspects of the General Data Protection Regulation.

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Field Service Mobile Demo – Dynamics 365 for Customer Engagement

Jun 11, 2018 7:00 AM

Empowering field technicians on the road.

The Field Service mobile application gives field technicians the ability to pull real-time customer information while on the road. Work order mobility equips technicians with all the same information they would see in the office giving them the ability to stay connected to Dynamics 365 anywhere.   

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Why Top Manufacturing Trends Right Now Are Relevant to Any-Size Manufacturer

Jun 7, 2018 9:00 AM

Manufacturing leaders are increasingly hearing about IoT and Industry 4.0. They may be forgiven for wondering if they’re relevant to their particular business, the products they make in their particular market place, or even worth thinking about in these uncertain times. But manufacturers are also aware that they now operate in a business environment that is rapidly changing around them. Their businesses increasingly struggle to compete against organisations, which have achieved digital transformation in line with manufacturing trends. IoT and Industry 4.0 are gateway terms that - along with CRM implementation – are driving trends in manufacturing, which organisation decision-makers will have to address if they wish to realistically achieve measurable business outcomes in the new Industry 4.0 world.

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Taking Customer Engagement to the Next Level with CRM + LinkedIn

Jun 5, 2018 6:00 AM

How strong are the relationships you’ve built while prospecting and interacting with customers? Take a minute to think about the amount of time and effort that went into starting those relationships and how many systems you’ve worked through to determine all the information you need stemming from one name. Now imagine how much easier that process would be if you could utilize those systems in a unified way. 

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6 Steps to Becoming GDPR Compliant

May 31, 2018 7:50 AM

Can you confidently ensure that your GDPR compliance strategy is fully in order? Now that the enforcement date has come and gone, there may still be some critical areas that need to be addressed in order to maintain compliance; and since there are severe penalties for any organization that does not comply or meet their GDPR obligations, following these 6 steps are recommended in order to continue conducting business as usual.

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The Power of Connected Insights - Microsoft Relationship Sales Solution

May 23, 2018 3:50 AM

Microsoft and LinkedIn offer solutions that connect previously disconnected business data into a well-structured form that facilitates reasoning over it. The solution 'Microsoft Relationship Sales' combines the world’s leading CRM solution with the worlds leading professional networking platform. Bringing all these systems together means organizations can finally rise above the noise and make intelligent decisions.  

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