<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=259446424624044&amp;ev=PageView&amp;noscript=1">

Edgewater Fullscope Blog

How Technology can Drive your Customer Service Transformation

Jul 17, 2017 8:00 PM

Progressive service firms understand the need to replace outdated and disparate technologies with holistic solutions that integrate sales, service and marketing efforts. Today’s cloud based technology solutions enable services firms to connect with employees and customers at any time, across any device - a level of connectivity that legacy systems can’t provide. To truly drive a transformation in your customer experience, you have to consider the changing role that technology plays in your business. Begin by considering what areas of the customer experience you want to prioritize for improvement and what business impact you’re looking to achieve. Once you’ve identified your key business outcomes or goals, you can work with a trusted technology advisor to build a plan for the underlying technology you’ll need.

Read More

What Does IoT Mean for Manufacturing?

Jul 6, 2017 8:00 PM

With new technologies like advanced analytics, and social listening, you have the ability to do more than some could have ever imagined. As a manufacturer, you can take advantage of millions of connected “things” thanks to IIoT – the Industrial Internet of Things. For example, you can gather and analyze data in real time, and then use those insights to improve manufacturing productivity. There are now incredibly scalable cloud platforms available that offer you insights on:

Read More

See How CRM can bring Together Customer Data, Compliant Content, and Multichannel Engagement

Jun 1, 2017 8:00 PM

For strong business growth, Life Sciences and Pharmaceutical companies rely on high sales margins, technology advances and rapid product introductions. Faced with many business challenges like new regulations and increasing R&D costs this will be impossible without technological support.

Read More

Reduce IT Complexity in Manufacturing – Don’t Overcrowd Your Platform

May 24, 2017 8:00 PM

Increasingly, manufacturers like you are looking for agility, global reach, ease of access and, more often than not, a cloud-based solution. As cloud awareness grows, organizations are seeing that a proliferation of SaaS products and solutions created just another layer of toolsets to form a different level of IT administration burden.

Read More

Get Connected to Get Ahead

May 16, 2017 8:00 PM


Technological advances have changed the way we live, the way we work and our expectations.

CRM can connect your customers and your workforce and help you to exceed expectations. Not that long ago, the whole family used to have to take a trip to the supermarket on a Saturday morning to get the weekly groceries. Children were bored, the supermarket was busy and the parents must have been pretty stressed.

Read More