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Edgewater Fullscope Blog

How Technology can Drive your Customer Service Transformation

Jul 17, 2017 8:00 PM

Progressive service firms understand the need to replace outdated and disparate technologies with holistic solutions that integrate sales, service and marketing efforts. Today’s cloud based technology solutions enable services firms to connect with employees and customers at any time, across any device - a level of connectivity that legacy systems can’t provide. To truly drive a transformation in your customer experience, you have to consider the changing role that technology plays in your business. Begin by considering what areas of the customer experience you want to prioritize for improvement and what business impact you’re looking to achieve. Once you’ve identified your key business outcomes or goals, you can work with a trusted technology advisor to build a plan for the underlying technology you’ll need.

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Lifecycle Services (LCS) for Microsoft Dynamics AX Support Features

Oct 6, 2015 8:00 PM

October Blog Series: Saving Time & Energy

Insights From: Doug Payton (Fullscope Technical Consultant) and Sharlee Cobb (Fullscope Senior Project Manager)

The third, and final episode of Edgewater Fullscope's Lifecycle Service (LCS) podcast series takes a look at support features within LCS including the system diagnostic tool, issue search, cloud-powered support and virtual machines. Take a listen to the FullFocus episode below.

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Empower Your Mobile Manufacturing Workforce with Dynamics AX

Jun 10, 2015 8:00 PM

June Blog Series: A Case For…

Today's workforce is becoming increasingly mobile, and according to the blog Mobile ERP: It Doesn't Have to Hurt! and Forrester Research three out of every 10 workers are considered fully mobile. With 30 percent of workers working remotely on a regular basis, it is growing increasingly important for manufacturers to provide its teams with the mobile tools they need to get the job done.

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States Look to the Cloud for More Revenue in 2015

Jan 21, 2015 7:00 PM

January Blog Series: New & Best Practices

Insights from: Avalara 

This week's post features our partner Avalara, who offers end-to-end sales tax compliance software, all in the cloud. Avalara helps provide fast, easy, accurate, affordable and reliable rate calculation, certificate management and filing.

Reposted from Avalara.com

With over 12,000 jurisdictions in the U.S. and hundreds of thousands of rule changes annually, sales tax is a moving target in the best of times. Managing sales tax accurately requires a level of expertise many companies simply don't possess. And 2015 is shaping up to be an even thornier year for sales tax compliance. 

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The Potential of the Cloud

Aug 6, 2014 8:00 PM

August's Blog Series Theme: Ideas That Inspire​

Insights on the cloud from​​: Reddy Beeram​ (Director of Product Development)

A Brief Overview:

Modern cloud computing began making waves with the introduction of Web 2.0 in 1999, and it has evolved into 3 main infrastructures types:

  1. Public Cloud
  2. Private Cloud
  3. Hybrid Cloud
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