Edgewater Fullscope Blog

How to Make Your Manufacturing Business Run Seamlessly with Microsoft Solutions

May 2, 2018 7:00 AM

As a manufacturer, you should ask yourself: What ERP system is really running my business? If you’re like most manufacturers, the actual answer is Excel.  While Excel is an extremely powerful tool for deeper analysis, you need to be certain that you are using it in the right way. The right way being, that the data being analyzed is coming from one common platform, a single version of the truth (SVOT) that you have available to make decisions from instead of silos of Excel files.

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Field Service Overview and Demo — Dynamics 365 for Customer Engagement

May 2, 2018 7:00 AM

A complete field service management solution provides the best approach for enhanced customer communication and optimized scheduling services.

Have you ever called your cable service provider, waited for what seems like forever to speak with someone about an issue, only to later have their technician show up at the wrong time or not have the tools equipped to fix your problem? Situations like that can easily be avoided with the right management solution for field services. When you have the ability to properly schedule the appropriate resource based on skill set and/or location, it eliminates the occurrence of botched visits due to time mishaps or insufficient skills for that particular assignment.  Additionally, you can even enable your field service techs on a mobile device for completion of work orders, taking pictures and customer signature.

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Why Relationship Building is Key to Revenue Generation

May 1, 2018 10:01 AM

When we buy anything it is important we buy from people that we trust, if you are a sales professional how do you build and gain that trust with your prospects and customers?

One of the key tools to help sellers build key relationships today is social selling, whilst this may sound like a step away from personal relationships, it is in fact a fundamental part of the modern relationship selling process.

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Does Your Manufacturing Business Have the Right Culture for Digital Transformation?

Apr 30, 2018 8:54 AM

Do you find yourself getting caught-up in the word digital transformation without necessarily thinking about what it actually means? You hear it used everywhere and even sprinkle it into your own conversations, but is the knowledge really there? This idea focuses on the notion that manufacturers should not only work towards attaining digital transformation but fully understanding what it truly means to achieve it as well. Digital Transformation doesn’t happen by just implementing a new system. And it is more than just generating tons of data and having dashboards. For manufacturers to truly be transformed, you have to have the right environment – the right culture. 

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What it's Really like to Use Microsoft Teams

Apr 25, 2018 7:00 AM

Microsoft Teams was introduced in November of 2016 as a new “chat based workspace in Office 365.” with a vision (in the form of a video) showing people from different backgrounds and cultures all gloriously working remotely and collaborating seamlessly.

So what’s it really like to use Microsoft Teams?

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The Top 5 Challenges Facing Specialty Chemical Manufacturers and How to Solve Them

Apr 25, 2018 6:00 AM

Chemical manufacturing is a uniquely complex industry that entails substantial requirements in order to maintain compliance. With biyearly modifications, new compliance and regulatory requirements happening every single year, the ability to continually adjust for things like: GHS, FRFA, OSHA, DHS, HCS, CFET and REACH can be challenging. 

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Customer Service Portal — Dynamics 365 for Customer Engagement

Apr 18, 2018 6:00 AM

The main ingredient to most successful businesses are happy customers. When you understand your customers you then create meaningful relationships that lead to positive ROI’s and business outcomes. In order to achieve that understanding, communication is KEY and with Microsoft Dynamics for Customer Engagement – Customer Portals provide just that. 

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