This is a bold statement but one I am happy to make with evidence from our customer, business process outsourcing company MSX International.
MSXI, is winning bigger deals because Microsoft’s cloud-based solutions enable them to manage more complex customers and more complex deals. In short, they can go further more efficiently.
Initially MSXI came to Zero2Ten to help them replace their existing Salesforce CRM solution to allow them to better track sales opportunities and customer engagement. With over 200 users globally the Sales team are the 'Power Users' and they describe the primary benefit of CRM for them is they now have a holistic relationship with their customers. It is not just sales that are benefitting but also employees, adopting Microsoft technology has helped create a new culture across the organization. The Management team have also seen significant benefits having the ability to visualise data in CRM dashboards enabling them to understand and diagnose the data, they have a real-time view of the organization enabling them to have more confidence in the decisions they make.
Here is a quick summary of their Success;
- Increased effectiveness of the global sales team
- Enhanced view of customer data and interactions
- More fruitful staff collaboration
- Improved customer service
- Created an innovative and collaborative culture
After embedding Dynamics CRM across the business MSXI also implemented Microsoft Office 365, Skype for Business, Yammer, SharePoint and OneDrive for Business.