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Edgewater Fullscope Blog

A real-world look at digital transformation.

Pat Lee

Recent Posts

Improved Customer Service Through Customer Portals

By Pat Lee | September 21, 2018
Did you know that 78% of customers will bail on a transaction if they have a poor customer service experience? And it’s no different for customers of manufacturers. It’s now more important than ever t[...]

Building an Effective CRM Strategy

By Pat Lee | November 19, 2017
The CRM industry has changed a lot over the past 5 years. AI-enhanced CRM and many other technologies have added significantly more value. However, many companies still struggle with CRM primarily due[...]

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