Edgewater Fullscope Blog

Outlook Client Overview and Demo — Dynamics 365 for Customer Engagement

May 22, 2018 6:00 AM

Despite Dynamics 365’s CRM for Outlook having talks of being deprecated, Microsoft in recent months, has decided to continue developing this app and keep it within the application. Managing customer information with Microsoft Dynamics 365 is great because you are able to integrate a Microsoft Outlook account and vastly improve customer service.

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Field Service Overview and Demo — Dynamics 365 for Customer Engagement

May 2, 2018 7:00 AM

A complete field service management solution provides the best approach for enhanced customer communication and optimized scheduling services.

Have you ever called your cable service provider, waited for what seems like forever to speak with someone about an issue, only to later have their technician show up at the wrong time or not have the tools equipped to fix your problem? Situations like that can easily be avoided with the right management solution for field services. When you have the ability to properly schedule the appropriate resource based on skill set and/or location, it eliminates the occurrence of botched visits due to time mishaps or insufficient skills for that particular assignment.  Additionally, you can even enable your field service techs on a mobile device for completion of work orders, taking pictures and customer signature.

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Who Said Field Service Has to be Complex?

Jun 27, 2016 8:00 PM

You could get many different opinions on what field service means to an organization. It helps them manage their field teams. It helps them schedule resources. It helps them coordinate processes both internally and externally.  All of these are true, but the biggest piece of field service is a core element of CRM: Making the experience with your customers simple and flawless, which makes your organization more valuable to your customers.

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