A complete field service management solution provides the best approach for enhanced customer communication and optimized scheduling services.
Have you ever called your cable service provider, waited for what seems like forever to speak with someone about an issue, only to later have their technician show up at the wrong time or not have the tools equipped to fix your problem? Situations like that can easily be avoided with the right management solution for field services. When you have the ability to properly schedule the appropriate resource based on skill set and/or location, it eliminates the occurrence of botched visits due to time mishaps or insufficient skills for that particular assignment. Additionally, you can even enable your field service techs on a mobile device for completion of work orders, taking pictures and customer signature.