Edgewater Fullscope Blog

Are You Equipped for a Recall? The Importance of Food Lot Traceability

Feb 12, 2018 12:14 PM

Food recalls are a nightmare for anyone involved. As a food manufacturer, there’s nothing worse than being stuck in the middle of a product recall—and without a modern software system, the consequences are nightmarish. Running your organization with the tools to help optimize operations and streamline food product tracking and recall activities can make the world of a difference.

An organization must have up-to-date tools that help transfer, track and follow up on all sorts of different recall activities throughout the business. The Dynamics 365 solution set brings a lot of robust functionality around these elements enabling an organization to tackle several essentials needs, such as:

  • Engaging customers
  • Empowering employees
  • Optimizing operations
  • Transforming products 

This solution set is a tool that helps engage customers and empower employees in the sense that your employees have a powerful tool that they understand because it's in the Microsoft world and uses familiar Microsoft terms and icons. This is a tool set that that you can leverage within your organization to keep track of traceable items, dealing with all the aspects of recalls and brand awareness —all the different items that food manufacturers face and deal with on a daily basis.

This series will have 3 areas of focus:

  1. Avoiding specific negative impacts on customer health, financial exposure to your business, and your brand
  2. Preparing for a recall
  3. How to start migrating towards a fully automated food lot traceability system

Watch this 30 minute session where you'll learn how to resolve the Top 3 Food Manufacturing issues and get back in control of lot traceability: Food Traceability: The Real (and Devastating) Costs of Not Investing in a Modern System

Watch Webinar 

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Pharmaceutical Manufacturing — How You Can Keep Up With Trends

Feb 8, 2018 1:01 PM

With an ever growing industry that demands upkeep on matters like shelf life, traceability, supply chain, and strict regulatory requirements—manufacturers need digital tools in place to manage these day to day variables.

An article from Healthcare Packaging entitled 3 Ways Technology is Transforming the Life Sciences/Healthcare Supply Chain touches on this idea of technology uptake in these related areas and how it’s transforming the way life sciences/ healthcare manufacturers do business. This really got me thinking about how important it is to maintain technological growth within an organization.  The benefits of investing in a modern system can be rewarding, for example

  • You will meet the ever changing regulatory requirements such at DSCSA (Drug Supply Chain Securities Act)
  • You will improve your Supply Chain
  • You will manage manufacturing and/or CMO
  • You will better control new product introductions

In order to maintain strong business growth, life science/pharma manufactures must water the roots that are high sales margins, technology advances and rapid product introductions — so the question is, do you have a green thumb?

Download this whitepaper to learn how pharma companies can take advantage of the cloud while keeping their system secure and FDA compliant. 

Get the Whitepaper
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3 Data Prep Tips and Things to Consider Before Importing Data in Microsoft Dynamics 365 for Sales

Feb 7, 2018 12:41 PM

There’s nothing worse than having unorganized records within your organization. Keeping data clean and up to date can become a daunting task but with these tips on data prepping and importing, this critical process within Dynamics 365 for Sales can be simplified. 

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International Production & Processing Expo (IPPE) 2018

Jan 30, 2018 11:10 AM

International Production & Processing Expo (IPPE) is the largest annual poultry, meat, and feed industry event. It brings in 1,200 exhibitors and a whopping 30,000 visitors who are buyers and sellers of the latest technology of products and services. Of those visitors, 8,000 of them are international, spanning 129 countries. The event will be held January 30-February 1, 2018 in Atlanta, Georgia at the Georgia World Congress Center. Attendees will be able to walk through more than 12 acres featuring the latest advancements across the three integrated industries, and get hands-on experience with over 1,100 interactive exhibits.

Fullscope has attended and exhibited at the expo for many years. It is a great opportunity for us to not only meet with prospects who can benefit from our products, but also spend time with existing customers. According to Fullscope President Russell Smith, “The investment into the IPPE show is well worth it. We have found the conversations we have with our customers and prospects to be invaluable.”

Visit us in booth C2377 to learn how you can use Microsoft Dynamics 365 products – Finance and Operations, Customer Experience, and Business Intelligence - to help solve the toughest business system issues. We’ll show you how the right system can help you manage inventory, meet detailed FDA regulatory requirements, and maintain excellent customer service. As Fullscope has a large number of customers in the processing and feed industry and Microsoft has a strong presence in the food and beverage channel; we are the perfect partner to provide you with a digital transformation.

Register Here: International Production & Processing Expo

If you would like to set up a meeting with an Edgewater Fullscope team member at IPPE, please email kim.stegall@fullscope.com.

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Improve Customer Satisfaction with Every Interaction

Jan 26, 2018 9:24 AM

“Maximising satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift sales revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 per cent.”*

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How CRM Can Help Manage Employee Expectation

Jan 19, 2018 8:34 AM

“Employees who are engaged and thriving are 59 percent less likely to look for a job with a different organisation in the next 12 months”*

Customer satisfaction is not just for external customers. The challenge for financial services firms is to find and keep talented employees, who are vital to the continuity and success of their business. Keeping those employees happy and engaged will help to retain them.

Download our eBook - Making it count and learn how to:

  • Empower your staff with digital insight
  • Better allocate tasks and responsibilities
  • Provide full visibility of project status
  • Identify where staff are struggling and need help

Being happy and engaged is not just to do with pay rises and perks, however. An employee who is empowered to do their job to the best of their ability is likely to be more satisfied than one who struggles to find what is needed to help them to do their job. The flow of information and data about customers and prospects, and the full visibility of the pipeline that CRM offers, can ease the work of anyone who is dealing with clients. They will have all the information they need at their fingertips.

Accountancy and financial services firms have much to gain by investing in technology that will help them to meet the challenges of the next few years. A CRM system can help to make the business more efficient and effective, it will help to keep employees engaged and productive, it will ensure that customers are satisfied, and it will help to build new business. See how we have helped BDO Drive UK do just that, learn about their success HERE. 

*SOURCE: Gallup

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Getting to the Heart of Data for Life Science Organisations

Jan 18, 2018 8:32 AM

“The New Health Economy will focus increasingly on paying for the value rather than the volume of medical care; in other words, it will be a more consumer-facing industry.”*

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