Edgewater Fullscope Blog

Are You in Control of Your Sales Pipeline?

Oct 11, 2017 6:00:00 AM

The best way to keep track of and control of your sales pipeline is through customer relationship management (CRM) software (sometimes called salesforce automation (SFA)). CRM applications provide clear visibility of sales cycles by tracking prospects through each of the sales pipeline stages of your selling process. CRM systems and applications are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable data - all in one place.

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Choosing the Right Partner for a CRM Initiative

Aug 29, 2017 4:00:41 AM

Often when working with a new customer it’s the second time they’re updating their software or kicking off a CRM initiative. Something we hear quite often in these instances is “Our last partner let us do whatever we wanted.” You CAN do almost anything with CRM. You can use it for sales, marketing, and service and roll everything out at once. However, if you do too much, or don’t focus on really important business objectives, lacking to no adoption is a common consequence. Ultimately, in these scenarios, the company ends up wasting hundreds of thousands of dollars. How do you prevent that from happening?

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How Technology can Drive your Customer Service Transformation

Jul 18, 2017 4:00:55 AM

Progressive service firms understand the need to replace outdated and disparate technologies with holistic solutions that integrate sales, service and marketing efforts. Today’s cloud based technology solutions enable services firms to connect with employees and customers at any time, across any device - a level of connectivity that legacy systems can’t provide. To truly drive a transformation in your customer experience, you have to consider the changing role that technology plays in your business. Begin by considering what areas of the customer experience you want to prioritize for improvement and what business impact you’re looking to achieve. Once you’ve identified your key business outcomes or goals, you can work with a trusted technology advisor to build a plan for the underlying technology you’ll need.

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What Does IoT Mean for Manufacturing?

Jul 7, 2017 4:00:53 AM

With new technologies like advanced analytics, and social listening, you have the ability to do more than some could have ever imagined. As a manufacturer, you can take advantage of millions of connected “things” thanks to IIoT – the Industrial Internet of Things. For example, you can gather and analyze data in real time, and then use those insights to improve manufacturing productivity. There are now incredibly scalable cloud platforms available that offer you insights on:

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Join us at UG Summit 2017

Jun 23, 2017 4:00:32 AM

Take your big ideas and love of knowledge-sharing and join the Edgewater Fullscope team at Summit 2017. For one week each year, we leave behind the world of net-centered chat to power real-life growth between peers and experts in a lively, engaged environment. No matter what your Dynamics version, your job-role or where you are in your implementation, you’ll find value in Summit educational sessions. Check out these top five reasons to attend.

Summit 2017 is being held in Nashville, TN October 10-13, and Fullscope is a Summit platinum sponsor. You can find our team around the conference and at booth 552. Early bird pricing ends next week, on June 29, so act now and take advantage of this opportunity to save $400 off the onsite price.

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Why Customer Experience is the Biggest Revolution in Customer Service

Jun 21, 2017 11:11:40 AM

 

"The customer experience is the next competitive battleground.” ~ Jerry Gregoire, former Chief Information Officer of Dell Computers.

There seems to be a lot of confusion between the terms “customer service” and “customer experience,” which are often used interchangeably. However, even though the two terms are related, they don’t mean the same thing. In fact, customer service is just a minute part of the highly complex customer experience equation.

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Top Departmental Benefits with Microsoft Dynamics 365

Jun 14, 2017 4:00:32 AM

Did you know you can address business processes across your business – from Sales to Operations – with a single solution? One platform that offers traditional ERP AND CRM functionality? Microsoft brings it all together with Microsoft Dynamics 365. See quick benefit highlights to your key departments in this article.

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Why Your Current Customer Experience Won’t Work for Today’s Services Buyers

May 30, 2017 4:00:44 AM

Improving your customer experience matters. But it’s also important to understand which experiences aren’t working for today’s consumers. Today’s consumers are empowered by technology like never before, and have access to information like never before. That’s a powerful combination.

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Why Service Firms are Changing the Way They Interact with Customers

May 23, 2017 4:00:42 AM

Why Improving the Customer Experience Matters

In today’s market, professional service firms must be able to deliver a great customer experience to stay competitive.

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